Con Papailiou
Bentleigh East,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Projects & Production Assistant
Briner Signs
05.2022 - 02.2024
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Reviewed activities for production team to complete tasks on time.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Facilitated clear communication between departments, ensuring smooth production operations.
- Aided in achieving project goals through active participation in team meetings and collaborative brainstorming sessions.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Coordinated with other departments to align production with customer requirements.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Organized workflow efficiently to optimize daily throughput while maintaining focus on budgetary constraints.
- Reduced waste and saved costs for the company by optimizing resource allocation in the print production department.
- Increased customer satisfaction by providing exceptional service and maintaining strong relationships with clients.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Conducted thorough quality checks on all printed materials, ensuring adherence to brand guidelines and specifications.
- Maintained inventory control systems, reducing stockouts and minimizing excess supplies.
- Coordinated efforts between sales, design, and production teams to meet tight deadlines without sacrificing quality.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service/Sales Assistant
Total Tyres
01.2020 - 04.2022
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Cross-trained and provided backup support for organizational leadership.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Improved customer loyalty through personalized assistance and knowledgeable recommendations tailored to individual preferences.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Business Account Manager
EBay Inc
03.2015 - 11.2019
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove sales by developing multi-million dollar contract sales.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Identify new sales opportunities within existing 280 automotive accounts promoting our feature pack offerings and collaborating with BDM’s where required.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Optimized account management processes by incorporating data-driven insights into decision-making practices.
Education
Certificate IV in Property Services - Property Services
Australian School of Business Law
Melbourne04.2019
Bachelor of Business Admin. - HR & Hospitality
Victoria University
Footscray06.2007
Advanced Diploma of Management - HR & Hospitality
Holmesglen Institute
Holmesglen10.2003
Skills
- Office Administration
- Internal Communications
- Dependable, responsible contributor committed to excellence & success
- Manufacturing and Production Best Practices
- Highly Organised & Dedicated
- Meeting deadlines
- Dependable, responsible contributor committed to excellence & success
- Technical Issue Troubleshooting
- Workflow Optimization
- Work Order Interpretation
- Personable professional whose strengths include, cultural sensitivity and an ability to build rapport within a diverse workforce in multicultural settings
- Confidently motivates, mobilised & coaches’ employees to meet high performance standards
Timeline
Projects & Production Assistant
Briner Signs
05.2022 - 02.2024
Customer Service/Sales Assistant
Total Tyres
01.2020 - 04.2022
Business Account Manager
EBay Inc
03.2015 - 11.2019
Certificate IV in Property Services - Property Services
Australian School of Business Law
Bachelor of Business Admin. - HR & Hospitality
Victoria University
Advanced Diploma of Management - HR & Hospitality
Holmesglen Institute
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