Sales professional with a proven track record in driving sales growth and cultivating lasting client relationships. Proficient in strategic planning, client relationship management, Committed to delivering excellence in customer service to achieve significant revenue growth and customer acquisition.
Determined Individual with background in establishing and nurturing lucrative partnerships.
Seeking to leverage these skills and experience to contribute to a dynamic organization.
Overview
29
29
years of professional experience
Work History
Sales Manager
Van World Pty Ltd
08.2015 - 06.2025
Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
Analyzed market trends to identify opportunities for product positioning and competitive advantage.
Established strong relationships with key clients, ensuring retention and satisfaction through tailored solutions.
Built long-lasting client relationships through excellent customer service and consistent followups.
Oversaw customer service processes,resolving any issues that may impact client satisfaction or retention.
Established successful partnerships with distributors,resellers and other channel partners ( Iveco & Fiat)
Utilized CRM systems effectively for managing leads,tracking communication history and generating reports as needed.
Maximised ROI via targeted promotions and value-driven products.
Grew revenue with profitable pricing structures and strategic discount plans.
Attended trade shows and industry events to expand professional network.
Answered customer inquires promptly and professionally.
Business Development Manager
Google Australia Pty Ltd
05.2006 - 07.2015
Managed sales pipeline and forecasted revenue projections accurately.
Brought in high volume of leads per week with proactive networking and cold calling .
Conducted market research to identify industry trends and competitor strengths and weaknesses.
Managed and grew a portfolio of mid to large business clients across multiple sectors including retail,automotive and financial services.
Designed and implemented custom digital campaigns using Google ads ensuring alignment with business objectives and KPIs.
Worked closely with product marketing and engineering teams to pilot and roll out new advertising solutions
Fraud Operations Specialist
Telstra Corporate Head Office
01.1996 - 02.2005
Analyzed fraud patterns using advanced analytics tools to enhance detection strategies
Collaborated with cross-functional teams to implement fraud prevention initiatives and improve processes
Conducted thorough investigations into suspicious activities, ensuring compliance with regulatory standards
Identified and reported financial discrepancies to management
Analysed account activities using fraud filters to minimize risk and losses
identified fraudulent transactions by reviewing information across multiple systems and outside sources
Investigated and resolved suspicious activity across more than 500+ customer accounts, significantly reducing financial exposure and ensuring timely resolution of fraud incidents.
Delivered weekly reports and insights to operations leadership, enabling quicker decision-making.
Worked closely with the Cybersecurity team and legal to escalate high-risk fraud cases.
Education
Bachelor of Science - Biochemistry And Pharmacology
Monash University
Clayton, VIC
09-1992
Skills
Team leadership & coaching
Proficient in Sales operations and commercial knowledge
Negotiation and closing skills
Strategic thinker,team collaborator,problem solver ,adaptable and high performer
Stock management and forecasting
Digital sales and lead management
Commercial vehicle sales ( vans & light trucks)
CRM systems( sales force)
Product knowledge
Direct sales
Rapport and relationship building
B to B sales
Sales closing techniques
Accomplishments
Increased van sales by 25% ( after Covid )in 2022 through fleet partnership deals and targeted marketing.
Reduced inventory aging by 22% through improved vehicle turnover strategy.
Built long-term relationships with high-volume trade clients.
Successfully exceeded yearly sales targets by 15-20% across multiple consecutive years through strategic pipeline development and solution selling.
Timeline
Sales Manager
Van World Pty Ltd
08.2015 - 06.2025
Business Development Manager
Google Australia Pty Ltd
05.2006 - 07.2015
Fraud Operations Specialist
Telstra Corporate Head Office
01.1996 - 02.2005
Bachelor of Science - Biochemistry And Pharmacology