Summary
Overview
Work History
Education
Skills
Projects
Volunteer Experience
Languages
Timeline
Generic

Cong Ho

Box Hill North,Australia

Summary

A passionate and detail-oriented prospective Data Analyst with a solid background in finance, analytics, and data driven decision making. I am now studying a Bachelor's degree in Finance and Data Analytics at Swinburne University and I am excited to apply my analytical skills to real world business fields. My experience in hospitality management, which includes working as an Assistant Manager at Chatime and a Barista at Starbucks, has given me a thorough understanding of operational efficiency, customer behaviour, and process optimisation in fast paced workplaces. My practical experience in team leadership, inventory control, and workflow enhancement helped me cultivate a data-driven attitude that uses insights to improve customer satisfaction and expedite processes. As I move into the data analytics the environment, I'm driven to pick up new skills, hone my technical abilities, and offer insightful contributions that will improve business performance. I am eager to take on new challenges and develop as a data professional since I have a good work ethic, am flexible, and have a strong enthusiasm for solving problems.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
Maribyrnong, Australia
09.2023 - Current
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience

Assistant Manager

Chatime Australia
Melbourne, Australia
03.2023 - Current
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Coached and mentored new employees on company policies and procedures
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes

Student Data Analyst Intern

Sedbergh Vietnam International School
Ho Chi Minh City, VietNam
11.2023 - 02.2024
  • Managed and analysed student data using Excel and Tableau to support administrative decision-making.
  • Tracked tuition payment statuses and identified overdue accounts for follow-up.
  • Monitored student enrolment trends (active, continuing, or withdrawn) and generated status reports.
  • Summarised findings into dashboards and reports for the school’s management team to review and plan future actions.

Sales Associate

Hariboo Vintage Clothing
Fitzroy, Australia
06.2022 - 11.2022
  • Helped customers find specific products, answered questions and offered product advice
  • Arranged new merchandise with signage and appealing displays to encourage customer sales
  • Built and maintained relationships with peers and upper management to drive team success
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and securities practice
  • Collected payments and provided accurate change

Food and Beverage Attendant

Beeter Swit
Fitzroy, Australia
12.2021 - 11.2022
  • Maintained dining and food service areas to maximise safety and cleanliness
  • Provided exceptional service that reflected restaurant standards and core values
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts
  • Set tables for upcoming meals by following food service guidelines
  • Worked in close collaboration with team members to ensure customers received high-quality service

Food Service Team Leader

Kentucky Fried Chicken (KFC)
Maribyrnong, Australia
02.2020 - 03.2022
  • Delegated daily tasks to team members to optimise group productivity
  • Responded to customer concerns efficiently and accurately with detailed information
  • Supported highest standards of conduct and service to support company reputation
  • Motivated and empowered team members to build customer satisfaction and support retention and growth

Education

Bachelor of Business Analysis -

Swinburne University of Technology
VIC
04.2025

Bachelor of Business -

Swinburne University of Technology
VIC

High School Diploma -

Maribyrnong College
VIC
02.2019

Skills

  • Python
  • Tableau
  • Excel
  • Google Docs
  • SQL
  • JavaScript
  • Power BI
  • PowerPoint

Projects

Design and development of a dynamic website for RealMAAC, a consulting and advocacy organization serving diverse industries such as healthcare and the arts., Collaborated with stakeholders to optimize recruitment and enhance performance, ensuring website support for RealMAAC's mission to cater to diverse client demographics, including LGBTIQ+ and immigrants.

Volunteer Experience

Community Sports Volunteer, VSAUOM, Melbourne, Victoria, 06/01/23, 06/01/23, Volunteered at a community-driven soccer event to raise funds for cancer research, ensuring a smooth and successful game day experience., Assisted in setting up the venue and providing logistical support during the event., Fostered a sense of community and support for a charitable cause, enhancing participant engagement and satisfaction.

Languages

  • Vietnamese, Native
  • English, Fluent

Timeline

Student Data Analyst Intern

Sedbergh Vietnam International School
11.2023 - 02.2024

Barista

Starbucks
09.2023 - Current

Assistant Manager

Chatime Australia
03.2023 - Current

Sales Associate

Hariboo Vintage Clothing
06.2022 - 11.2022

Food and Beverage Attendant

Beeter Swit
12.2021 - 11.2022

Food Service Team Leader

Kentucky Fried Chicken (KFC)
02.2020 - 03.2022

Bachelor of Business Analysis -

Swinburne University of Technology

Bachelor of Business -

Swinburne University of Technology

High School Diploma -

Maribyrnong College
Cong Ho