Congjie Liu
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Academic Co-ordinator
Sydney Institute of Interpreting and Translating
11.2022 - 04.2023
- Develop, implement, and evaluate academic policies, programs, and curriculum
- Manage academic calendar, course schedules, and course offerings in collaboration with faculty, staff, and students
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in team environment.
Department Lead
IBSG
08.2020 - 11.2022
- Communicated with managers of other departments to maintain transparency.
- Managed team schedules, department projects and quality assurance.
- Set up displays and trained employees on current promotions.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Administrator, Travel Agent
CE Travel & Tours Pty Ltd
11.2015 - 04.2020
- Developed and implemented strategies to increase sales and profitability.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
- Interacted with customers by phone, email, or in-person to provide information.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Assistant Manager
Choux Crème Pty Ltd
04.2015 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager
Red Dollar Pty Ltd
01.2014 - 01.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
MBA - Ecommerce
Universal Business School
Sydney, NSW05.2019
MPA And Master of Commerce - Accounting And Logistics Management
The University of Sydney
Sydney, NSW03.2012
Skills
- Managing Multiple Tasks
- Time Management
- Calm and Professional Under Pressure
- Team Collaboration
- General Management and Administration
- Microsoft Office
- Customer Satisfaction
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Academic Co-ordinator
Sydney Institute of Interpreting and Translating
11.2022 - 04.2023
Department Lead
IBSG
08.2020 - 11.2022
Administrator, Travel Agent
CE Travel & Tours Pty Ltd
11.2015 - 04.2020
Assistant Manager
Choux Crème Pty Ltd
04.2015 - 09.2015
Store Manager
Red Dollar Pty Ltd
01.2014 - 01.2015
MBA - Ecommerce
Universal Business School
MPA And Master of Commerce - Accounting And Logistics Management
The University of Sydney
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