- Playing Sports
- Music
- Reading
- Road Trips
- Swimming
Conmoana Kennedy
Perth
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Woolworths Group. Recognized for enhancing guest satisfaction through effective teamwork and service recovery. Proficient in POS systems and committed to health and safety compliance, consistently delivering exceptional results in fast-paced environments.
Professional in service with proven track record in enhancing customer satisfaction and operational efficiency. Adept at team collaboration, ensuring seamless operations and high-quality outcomes. Known for adaptability in dynamic environments and strong focus on achieving goals. Skilled in communication, problem-solving, and relationship-building.
Overview
20
20
years of professional experience
Work History
Fresh Service Team Member
Woolworths Group
07.2012 - Current
- Assisted customers by answering inquiries and providing product information.
- Operated point-of-sale systems to process transactions efficiently.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to ensure timely service delivery during peak hours.
- Learned safety protocols and best practices for equipment use on the job.
- Adapted quickly to changing tasks and priorities in a dynamic environment.
- Supported inventory management by restocking the deli and monitoring supplies.
- Engaged in training sessions to improve product knowledge and customer interaction skills.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
- Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
- Established rapport with customers through friendly interactions that enhanced the overall shopping experience.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Collaborated with management on initiatives to improve overall operational efficiency within the team.
- Managed inventory levels efficiently, reducing waste while maintaining proper stock levels for optimal daily operations.
- Filled and provided customer orders within deadlines.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Answered customer inquiries by phone or in person and responded promptly.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained product displays to ensure compliance with merchandising standards and enhance visibility.
Housekeeping Executive
Big 4 Tasman Holiday Parks Warrnambool
01.2012 - 07.2012
- Led daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Mentored and trained new staff in cleaning procedures and safety protocols.
- Implemented process improvements to enhance efficiency and service delivery.
- Coordinated with management to streamline housekeeping workflows and resource allocation.
- Conducted regular inspections to maintain quality control across facilities.
- Managed supply inventory, ensuring adequate stock levels for uninterrupted operations.
- Resolved guest concerns promptly, enhancing overall customer experience.
- Developed and enforced safety protocols to reduce workplace accidents and ensure employee well-being.
- Trained new staff members on proper cleaning techniques, ensuring consistent service quality.
- Led initiatives for environmental sustainability through the implementation of green cleaning practices within the department's operations.
- Emptied trash containers and vacuumed carpets, rugs and upholstery.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Coordinated with front desk personnel to address guest concerns in a timely manner, enhancing overall customer experience.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and guidance to help them achieve their professional development goals.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the holiday park.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Reset and Maintance Consultant
Corporate Keys Australia
08.2008 - 12.2010
- Developed schedules to optimize team productivity and meet operational demands.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted final inspections of offices and common areas and notified cleaning contractors of area's requiring immediate cleaning.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Managed scheduling, task assignments, and performance evaluations for a team of housekeeping staff members.
- Oversaw laundry operations including linen inventory management and establishing best practices aimed at maintaining high-quality standards while containing costs.
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Led daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Conducted regular inspections to maintain quality control across facilities.
- Managed supply inventory, ensuring adequate stock levels for uninterrupted operations.
- Maintained excellent relationship with cleaning staff while merging lines of communication with corporate headquarters so employees can achieve timely execution of cleaning duties.
Assistant Executive Housekeeper
Hamilton Island Enterprises
08.2005 - 12.2007
- Supervised daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and the use of equipment.
- Developed and implemented improved inventory management processes for cleaning supplies.
- Coordinated scheduling of housekeeping staff to optimize workflow and coverage across facilities.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Collaborated with management to establish training programs enhancing team performance and service quality.
- Analyzed operational procedures, identifying areas for process improvement and cost reduction initiatives.
- Led initiatives to enhance guest experience through meticulous attention to detail in room preparation and maintenance.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the apartments and villas.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
- Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Implemented proactive preventative maintenance measures to reduce the need for costly repairs or replacements in guest rooms and common areas.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for 15-20 employees.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Education
High School Diploma -
Thornbury Darebin Secondary School
Thornbury, VICSkills
- Strong work ethic
- Patience and composure
- Service recovery
- Customer service
- Teamwork and collaboration
- Verbal and written communication
- Health and safety compliance
- Team supervision
- POS systems
- Orientation and training
- Product knowledge
- Order processing
Interests
Timeline
Fresh Service Team Member
Woolworths Group
07.2012 - Current
Housekeeping Executive
Big 4 Tasman Holiday Parks Warrnambool
01.2012 - 07.2012
Reset and Maintance Consultant
Corporate Keys Australia
08.2008 - 12.2010
Assistant Executive Housekeeper
Hamilton Island Enterprises
08.2005 - 12.2007
High School Diploma -
Thornbury Darebin Secondary School