Connee Mansour
Gladesville,NSW
Summary
Proven Operations Manager with a track record of enhancing customer service excellence and operational efficiency at Optimove Removalist. Skilled in cash handling and fostering a culture of accountability, leading to significant performance improvements. Demonstrates exceptional organizational abilities and a commitment to customer satisfaction, ensuring seamless operations and positive client experiences.
Overview
17
17
years of professional experience
Work History
Cashier
Sydney Royal Agricultural Show
08.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Operations Manager
Optimove Removalist
05.2017 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Call Centre Operator
TSA Telco Group
08.2015 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
MacDonalds
08.2013 - 08.2015
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Appointment Setter
Mitronics Corporations
08.2007 - 08.2009
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Education
Bachelor Of Business Admin. - Hospitality And Tourism
Torrens University Australia
Sydney, NSWYear 12 HSC
Marist Sisters College
Woolwich, NSW11.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
Timeline
Cashier
Sydney Royal Agricultural Show
08.2022 - 08.2024
Operations Manager
Optimove Removalist
05.2017 - 06.2022
Call Centre Operator
TSA Telco Group
08.2015 - 02.2017
Cashier
MacDonalds
08.2013 - 08.2015
Appointment Setter
Mitronics Corporations
08.2007 - 08.2009
Bachelor Of Business Admin. - Hospitality And Tourism
Torrens University Australia
Year 12 HSC
Marist Sisters College
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