Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Connell Saputra

Stanhope Gardens,NSW

Summary

Connell is an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Connell is an accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Mcdonalds procedure expertise, including competitive offerings, pricing and market positioning.

Overview

7
7
years of professional experience

Work History

Assistant Shift Manager

McDonald's Restaurant
10.2019 - Current
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Analyzed customer feedback and implemented strategies to improve customer experience
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Assisted in recruiting, hiring and training of team members
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Trained and guided team members to maintain high productivity and performance metrics
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Reported issues to higher management with great detail
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Interacted well with customers to build connections and nurture relationships
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Created and maintained safe and secure work environments for employees
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Trained new employees on proper protocols and customer service standards.

Packing, Shipping, and Receiving Assembler

Belle Fever
04.2017 - 12.2021
  • Coordinated storage locations and product movements
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
  • Checked shipments against paperwork and signed documents
  • Picked orders, scanned products and packed boxes
  • Scheduled pickups and deliveries to maintain smooth operations
  • Updated computer tracking system with latest product movements.

Education

High school certificate of 2023 -

Australian Christian College
Marsden Park, NSW
12.2023

Cirt III - Retail

Mcdonalds
Castle Hill
10.2023

Skills

  • Staff Management
  • Sales Strategies
  • Corporate Social Responsibility
  • Employee Scheduling
  • POS Systems Operations
  • Product and Service Sales
  • Financial Statements
  • Cost Control
  • Time Management
  • Customer Service
  • Staff Supervision
  • Problem Resolution
  • Workplace Safety
  • Scheduling and Coordinating

Languages

English
Indonesian

Timeline

Assistant Shift Manager

McDonald's Restaurant
10.2019 - Current

Packing, Shipping, and Receiving Assembler

Belle Fever
04.2017 - 12.2021

High school certificate of 2023 -

Australian Christian College

Cirt III - Retail

Mcdonalds
Connell Saputra