Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Connie Bassingthwaighte

Brisbane,QLD

Summary

Dedicated and compassionate individual, with a strong interest in wellness, mental health and psychology, seeking a fulfilling role within this space. Efficient multitasker with strong organisational skills, highly driven and commitment to exceptional client experience. Eager to contribute to the well-being of clients and my team while developing my experience and skills within the psychology and wellness space.

Overview

6
6
years of professional experience

Work History

Community Foundations Specialist / Lead

Lululemon
01.2023 - Current
  • Event lead and project manager for locally relevant brand campaign events.
  • Skilled at creating strong community and event activation strategies, implementing these while managing event team, budgets, timelines, and collaborators.
  • Working with the broader Australian brand, community, and events team to assist in execution of key company events.
  • Mentor and coach store community leads to build community strategies and execute them powerfully within their stores, while inspiring them to grow and develop within themselves and their roles.
  • Building and retaining key community relationships in Brisbane.
  • Creating and fostering a safe environment of growth, development and coaching for my team.
  • Ensuring Inclusion, Diversity, Equity and Action are at the forefront of our presence in the community through lululemon's 'IDEA' mission.

Key Leader

Lululemon
10.2021 - Current
  • A key part of the stores management team, demonstrating excellent interpersonal skills.
  • Leading the team to exceed daily, monthly, and annual KPI's through
  • Provide support and collaborating with team members to ensure optimal guest experience and support store operations.
  • Creating a respectful, inclusive, and harmonious environment by welcoming and celebrating differences to ensure and supportive and engaging experience for all of my team and guests (customers).
  • Demonstrate a high level of initiative, enthusiasm, and a strong work ethic, while problem solving and multitasking calmly in high stress situations.
  • Overseeing all operations on the retail floor.
  • Developing and coaching my team through personalised development and feedback for each individual person.
  • Resolve guests feedback and concerns, adapting quickly in each situation, going above and beyond for each guests (customer).
  • Support ongoing learning and development of the team through feedback, coaching, and mentoring.

Dental Assistant and Receptionist

Ferny Hills Dental
01.2021 - 04.2021
  • Customer service: Ensuring the best service is provided to each patient and each individual interaction leaves them feeling satisfied, ensuring the return of patients.
  • Assisting the Dentist: Assisting during dental procedures such as check-ups, fillings, crowns, extractions, and root canals.
  • Correct cleaning procedures and disinfecting: Ensuring correct cleaning procedures are being taken while cleaning the surgeries and the practice. Following correct sterilizations and disinfectant procedures for instruments and products used after each patient.
  • Reception work and working with HICAPS machine: Welcoming and booking in patients as they arrive, booking and confirming appointments, answering and making phone calls. Using a HICAPS machine to put through health fund claims and quotes.

Team Leader

Grill'd
03.2018 - 10.2021
  • Customer service: Ensure all internal procedures are followed when interacting with customers to ensure high satisfaction in accordance with mystery shops, business goals & management directives.
  • Team Leader: As a member of the management team, I run my own shifts and ensure the workplace is operating smoothly and the restaurant is reaching its target KPI’s for the day/ week. I manage the team members ensuring they are working to standard, and I handle any complaints that occur on my shifts.
  • Team motivation: Help others within the team during busy periods in a fast-paced dynamic environment to maintain excellence in the workplace inclusive of training new employees.
  • Special recognition: Team member of the month November 2018. Promoted to Team Leader August 2019
  • Business protocols: Opening and closing of store in accordance with national guidelines inclusive of cash handling, EFTPOS, food preparation & restaurant presentation.
  • Legislative adherence: Follow national WHS legislation in relation to protocols relating to food storage & preparation to maintain a safe, ethical & positive workplace.

Education

No Degree - Event Managment

College of Event Management
Sydney, NSW
08.2021

High School Diploma -

Fairholme College
Toowoomba, QLD
11.2017

Skills

  • Quick and adaptable learner
  • Relationship Building
  • Compassionate and friendly nature
  • Excellent Communication
  • Harmonious team worker
  • Emotional awareness
  • Professional and strong work ethic
  • Highly driven and goes above and beyond

Referees

Shari Patterson 


Triona Calimbayan - Giles 


Elizabeth Mahoney

Timeline

Community Foundations Specialist / Lead

Lululemon
01.2023 - Current

Key Leader

Lululemon
10.2021 - Current

Dental Assistant and Receptionist

Ferny Hills Dental
01.2021 - 04.2021

Team Leader

Grill'd
03.2018 - 10.2021

No Degree - Event Managment

College of Event Management

High School Diploma -

Fairholme College

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Connie Bassingthwaighte