Connie Cawley - Housing Support Officer
Kuranda
Summary
I am an enthusiastic customer service focused officer able to contribute to team success through committed work, attention to detail and excellent organizational skills. Demonstrated high quality customer service skills with an understanding of organisational goals and the enthusiasm to go above and beyond to achieve exceptional outcomes.
Overview
25
25
years of professional experience
Work History
Legal Admissions & Student Services Officer
Legal Profession Admission Board
01.2023 - Current
- High Level assessment of Legal Profession Admission Board's Application for Admissions to NSW Solicitor Roll.
- Promoted diversity and inclusion through targeted outreach efforts to underserved populations.
- Boosted retention rates by addressing individual student concerns and providing tailored solutions.
- Collaborated with faculty to create customized learning plans for students with unique needs or challenges.
- Increased student satisfaction by implementing an efficient communication system for timely responses to inquiries and concerns.
- Streamlined administrative processes through the effective use of technology platforms designed specifically for higher education institutions.
- Provided compassionate crisis intervention when needed, connecting students with appropriate resources while maintaining a safe environment conducive to learning.
- Analyzed student academic records to assess educational and career goals.
Admin Assistant /Bookkeeping Administrative Assistant
Plant Based Life
07.2016 - 12.2022
- Providing exemplary and professional customer service and responding to enquiries.
- Create, maintain, and update client and customer information in CRM.
- Demonstrated ability to establish and maintain effective working relationships with a range of professionals and organisations.
- Assisting with bookkeeping from providing quotations, issuing invoices, data entry and preparation and lodgement of Business Activity Statements.
- Proficient use of Microsoft Office suite of applications and Google suite tools.
- Provide administrative support with preparation of financial reports, creation of artwork for social media purposes, analysing sales data, scheduling events and booking all requirements.
Snr Client Service Officer /Senior Appeals Coordinator
Housing NSW - Department Of Communities & Justice
05.2008 - 05.2016
- Exceptional listening, communication and interpersonal skills.
- Demonstrated ability to identify and analyse problems and propose effective and innovative solutions to meet client needs.
- Knowledge of and commitment to EEO opportunity principles and practices, OH&S, cultural diversity and ethical practices.
- Demonstrated capacity to work as effective team member in high volume client service environment.
- Self Development and Helping Others in this area.
- Building Productive Partnerships with other agencies and services to build sustainable social housing tenancies and communities.
- Provide comprehensive information to applicants and tenants on a range of services provided by Housing NSW and support agencies and services.
- Proficient use of TRIM, the document and records management system used to help businesses capture, manage, and secure business information in order to meet governance and regulatory compliance obligations.
Guest Relations / Waitress
Sheraton On The Park Hotel
03.1999 - 04.2008
- Extensive client liaison within international 5 star hotel environment.
- Build rapport with regular guests.
- Attending to needs of guests during their stay at hotel and addressing any concerns they may have.
- Liaise with various internal hotel departments to ensure all guest requests are met
- Maintained thorough knowledge of tourist attractions and places of interest in Sydney to assist guests.
- Cashiering for all guests requirements, and cross marketing, & sales to promote the Hotel’s facilities.
- Ensure personal appearance is immaculate at all times.
- Maintain awareness of hotel’s policies and procedures.
- Dealing with any customer complaints in courteous and efficient manner
Education
Training & Qualifications
Skills
- Exceptional customer service
- Passionately supportive and encouraging within a team environment
- Meticulous attention to detail
- Strong written and verbal communication
- Committed to completing work activities effectively
- Demonstrated ability to identify and analyse problems and organise time and priorities effectively, to meet targets and deadlines
Referees
Alison Smith
Legal Admissions Acting Manager - Legal Profession Admission Board
(E) alison.smith@justice.nsw.gov.au
(Mob) 0427 499 974
Gilbert Donaldson
Director - Plant Based Life
(E) gilbert@plantbasedlife.com.au
(Mob) 0434 783 453
Housing NSW Dept Family & Community Services (now Dept Communities & Justice) is a large government agency and managers change positions. My line manager during my employment at Housing NSW were as follows:
Team Leader - Warwick Sams (ph) 02 9268 3564
Team Leader - Viki-Lee Collins (ph) 02 9319 9385
Alternately, you many contact Housing NSW Human Resources on (ph) 8303 6375
Timeline
Legal Admissions & Student Services Officer
Legal Profession Admission Board
01.2023 - Current
Admin Assistant /Bookkeeping Administrative Assistant
Plant Based Life
07.2016 - 12.2022
Snr Client Service Officer /Senior Appeals Coordinator
Housing NSW - Department Of Communities & Justice
05.2008 - 05.2016
Guest Relations / Waitress
Sheraton On The Park Hotel
03.1999 - 04.2008
Training & Qualifications
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