Connie Fitzroy Ryman
Gunnedah,NSW
Summary
Dynamic professional with extensive experience in administrative and financial roles. Experienced with background in strategic planning, business growth, and team leadership. Skilled in fostering strong client relationships and providing innovative solutions for complex problems. Showcased ability to drive success through operational efficiencies and process improvements. Committed to delivering high-quality results and creating positive organisational impact. Honest, reliable with a positive and friendly attitude to work and life.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Work History
Partner, Farm hand, Bookkeeping
Dungowan Irrigation & Pasture Farming
Dungowan
07.2015 - 11.2022
- Managed daily operations of irrigation systems and pasture management.
- Oversaw crop rotation and pasture improvement strategies for optimal yield.
- Collaborated with suppliers to source quality seeds and farming equipment.
- Developed sustainable farming practices to enhance soil health and biodiversity.
- Coordinated maintenance schedules for irrigation machinery and tools.
- Implemented safety protocols for field operations and equipment handling.
- Analyzed market trends to adjust planting schedules and crop selection accordingly.
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Cultivated long-term relationships with existing clients through consistent communication efforts.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, and customer service.
- Built a network of contacts within relevant industries which enabled access to valuable resources
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Ensured compliance with industry regulations
- Source, research relevant Government funded projects and rebate schemes
- Prepare Applications for Government initiatives, ensuring compliance of requirements
- Managing and Reporting on projects to appropriate stakeholders
Bookkeeping Services
Min Min Aboriginal Corporation
Gunnedah
08.2014 - 06.2015
- Processed payments for services rendered using computerised system
- Completed BAS reporting
- Provided information about organisation's financial performances
Business Services Officer - Namoi Region
NSW State Emergency Service (SES)
Gunnedah
06.2006 - 03.2013
- Provision of financial, accounting and other administration support services to staff and volunteers
- Reconcile accounts, Mastercard expenditure, travel claims
- Managing WorkCover insurance claims for volunteers
- Establishing and maintaining membership training records
- Generating Statement of Attainments
- Preparation of paperwork for Trainer/Assessor Endorsements
- Assisting in co-ordinating Region run courses
- Provide administration support during emergency response operations, natural disasters and community incidents.
- Maintain plant and equipment registers
- Coordinate service and repairs to equipment
- Managed equipment inventory and ensured readiness for deployment during emergencies.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Implemented new technologies to enhance workplace productivity levels.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Collaborated with local agencies to enhance community preparedness programs.
- Conducted performance evaluations and provided constructive feedback.
- Ensured the security and confidentiality of sensitive information.
- Maintained positive working relationship with fellow staff and management.
- Utilised document management system to organise files, keeping up-to-date and easily accessible data.
- Prepare memos, letters, emails, reports and submissions for Region and State headquarters Councils and other Government agencies
Expenditure Officer - Corporate/Client Services Department
Gunnedah Shire Council
Gunnedah
02.2006 - 06.2006
- Effective operation of financial management information
- Financial reporting
- Reconciliation of council’s creditors system and payment of accounts correctly and timely
- Processing of Contractors and Royalty Payments
- Match invoices for payment with Goods order (electronic system or hard copy) and received, attach relevant documentation and indicate costing details and creditor number on invoice and ensure invoices/vouchers are correctly authorised
- Prepare claims and payments for Councillors, Meeting attendance’s and Travel expenses
- Maintenance of Council’s Asset Register
- Provide quality internal liaison to: Corporate/Client Services Staff, Environmental and Development Staff, Engineering and Community Services Staff
- Handle correspondence, complaints and queries from the public
- Provide relief support to main switch operator
Business Services Officer - Namoi Region
NSW State Emergency Service (SES)
Gunnedah
12.2002 - 01.2006
- As per previous role in same position
Co-partner of Business
J & C Mason's Joinery & Building Services
Gunnedah
01.1994 - 01.2006
- Coordinated with suppliers for timely material procurement.
- Developed client relationships to understand project requirements clearly.
- Monitored budgeting activities while ensuring compliance with all applicable laws and regulations.
- Managed daily operations of Co-Partner business, including customer service, accounting and bookkeeping, marketing, and inventory control.
- Negotiated contracts with suppliers to reduce overhead expenses.
- Maintained relationships with key partners in order to secure discounts on products or services.
Administrative Officer Training, Learning & Development - State Headquarters
NSW State Emergency Service (SES)
Wollongong
03.2005 - 05.2005
- Entering course results
- Generating Statement of Attainments and Trainer Endorsements
- Providing statistical returns on First Aid training to WorkCover
- Maintaining filing system
- Distributing correspondence
- Reconciling travel claims and MasterCard expenditure
- Responding to routine telephone enquirers from Regional staff
Administrative Officer Finance & Administration - State Headquarters
NSW State Emergency Service (SES)
Wollongong
01.2005 - 03.2005
- Reconciling travel claims and MasterCard expenditure
- Calculate payments. recoup and balance petty cash and cash float
- Responding to routine telephone enquirers from Region staff
- Managing day to day insurance requirements for SES and forwarding claims to the NSW Treasury Managed Fund
- Reconciling monthly insurance suspense account
- Processing property and worker’s compensation claims
- Processing meal allowances for staff working overtime
- Managing the vehicle fleet for State and Region Headquarters
Dental Nursing & Receptionist
New England Area Health Service
Gunnedah
01.2000 - 01.2004
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling for various healthcare providers effectively.
- Maintained patient records, ensuring confidentiality and accuracy at all times.
- Coordinated communication between medical staff and patients efficiently.
- Handled incoming mail and deliveries, distributing to appropriate personnel.
- Provided information about services offered by the health service to visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events
- Provided Chair Side Assistance to Dentist
- Triage patients for appointments, in accordance with Public Health Service procedures
- Visiting Walhollow Local Aboriginal Community Health Centre to provide Dental Services
- Ordering and receipting stock for the Clinic
- Sterilisation of instruments and surgery equipment
Administration
Peter Campbell Earthmoving Pty Ltd
Gunnedah
01.1997 - 01.1998
- Receptionist
- Provide secretarial services
- Maintaining service and repair details to plant
- Processing accounts for payment
- Banking
Assistant to Agronomist
Nehrkorn Agricultural Services
Boggabri
01.1997 - 12.1997
- Providing entomology reports to landholders
Export Documentation Clerk
Gunnedah Service Abattoir
Gunnedah
01.1993 - 01.1996
- Collating and creating Export Permits for Load-outs
- Reviewed compliance with Quality Assurance and Compliance Officers regulations and export guidelines.
- Maintained accurate records of export transactions and documentation.
- Assisted in resolving discrepancies related to shipping documents.
- Communicated with Management regarding shipping status and document requirements.
- Collaborated with internal teams to ensure smooth export processes.
- Updated databases and systems for tracking export shipments efficiently.
- Verified that all necessary documents were completed accurately and in a timely manner.
Clerical Officer (Contract)
New England Institute of TAFE
Gunnedah
01.1993 - 12.1993
- Managed student records and maintained accurate filing systems.
- Assisted in preparing administrative documents and reports for staff meetings.
- Coordinated communication between departments to streamline clerical processes.
- Managed incoming correspondence and directed inquiries to appropriate departments.
- Supported daily office operations by organizing files and documents efficiently.
- Handled confidential information in a discreet manner.
- Greeted visitors and customers in a professional manner.
Administration Officer (Contract)
State Emergency Service - Namoi Division Headquarters
Gunnedah
01.1990 - 01.1992
- Administer clerical and reception functions
- Provision of financial, accounting
- Support to staff and volunteers
- Managing WorkCover insurance claims for volunteers
Bank Clerk (Contract)
Greater Newcastle Building Society
01.1988 - 01.1990
- Bank teller operations
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and service requests.
- Managed cash drawer, ensuring proper balancing daily.
- Coordinated communication between departments for customer resolutions.
- Educated clients on banking products and services available.
- Maintained compliance with regulatory policies and procedures.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Managed incoming calls from customers regarding account issues while providing solutions quickly.
- Verified customer identification documents and entered data into the banking system.
- Maintained accuracy of all financial records within the bank.
- Tracked changes in client information such as address or contact details.
- Provided excellent customer service to clients by responding to inquiries in a timely manner.
- Advised customers on various products offered by the bank such as savings plans or investments.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
Education
First Aid Certificate -
Certificate IV - Government
McMillan Registered Training Organisation
01.2006 - 12.2006
Performance Management Training -
NSW SES
Team Leader Training -
NSW SES
M.Y.O.B Accounting -
McDonagh Computer Services
TamworthAdvanced Certificate - Office Administration
Gunnedah College of TAFE
Introduction to Disaster Management -
Goulbourn Police Academy
Introduction to Open Access 111 -
NSW SES
Year 11 Senior School Certificate -
Gunnedah High School
Skills
- Crop management
- Livestock care
- Farm machinery operation
- Sustainable farming
- Land maintenance
- Record keeping
- Accounting functions
- IT systems
- Delegation management
- Prioritisation
- Initiative
- Teamwork
- Communication skills
- Compliance assurance
- Irrigation systems operation
- Irrigation management
- Strategic decision making
- Client relationship management
- Project coordination
- Problem solving
- Effective communication
- Time management
- Customer service
- Account management
- Financial administration
- Key client relationships
- Stakeholder engagement
- Administrative management
- Organizational skills
- Task prioritization
- Problem-solving abilities
- Written communication
Hobbies and Interests
- Beekeeping
- Outdoor Activities
- Fishing
- Camping
- Gardening
- Photography
- Learning new things
Personal Information
Date of Birth: 25/10/69
Timeline
Partner, Farm hand, Bookkeeping
Dungowan Irrigation & Pasture Farming
07.2015 - 11.2022
Bookkeeping Services
Min Min Aboriginal Corporation
08.2014 - 06.2015
Business Services Officer - Namoi Region
NSW State Emergency Service (SES)
06.2006 - 03.2013
Expenditure Officer - Corporate/Client Services Department
Gunnedah Shire Council
02.2006 - 06.2006
Certificate IV - Government
McMillan Registered Training Organisation
01.2006 - 12.2006
Administrative Officer Training, Learning & Development - State Headquarters
NSW State Emergency Service (SES)
03.2005 - 05.2005
Administrative Officer Finance & Administration - State Headquarters
NSW State Emergency Service (SES)
01.2005 - 03.2005
Business Services Officer - Namoi Region
NSW State Emergency Service (SES)
12.2002 - 01.2006
Dental Nursing & Receptionist
New England Area Health Service
01.2000 - 01.2004
Administration
Peter Campbell Earthmoving Pty Ltd
01.1997 - 01.1998
Assistant to Agronomist
Nehrkorn Agricultural Services
01.1997 - 12.1997
Co-partner of Business
J & C Mason's Joinery & Building Services
01.1994 - 01.2006
Export Documentation Clerk
Gunnedah Service Abattoir
01.1993 - 01.1996
Clerical Officer (Contract)
New England Institute of TAFE
01.1993 - 12.1993
Administration Officer (Contract)
State Emergency Service - Namoi Division Headquarters
01.1990 - 01.1992
Bank Clerk (Contract)
Greater Newcastle Building Society
01.1988 - 01.1990
First Aid Certificate -
Performance Management Training -
NSW SES
Team Leader Training -
NSW SES
M.Y.O.B Accounting -
McDonagh Computer Services
Advanced Certificate - Office Administration
Gunnedah College of TAFE
Introduction to Disaster Management -
Goulbourn Police Academy
Introduction to Open Access 111 -
NSW SES
Year 11 Senior School Certificate -
Gunnedah High School