Corniella Howell
Summary
A confident and hard-working part-time student studying a Diploma of Social Media Marketing. A strong commitment to providing customers with a positive experience through authenticity, empathy and consistency. Recognized for displaying GRIT and strong communication skills through many leadership rolls and previous jobs. An organized and dependable team player who is successful at managing multiple priorities. With a willingness to learn and adapt to new situations, ready to assist the team to the best of my abilities.
Overview
5
5
years of professional experience
Work History
Coles Employee
Coles Supermarket
08.2022 - 06.2024
- Demonstrated respect, friendliness and willingness to help wherever needed giving me the opportunity to learn and work in four different departments: Delicatessen, Bakery, Self Service, Online Shopping
- Skilled at working independently and collaboratively in a team environment
- Provided friendly and prompt customer service
- Problem solved when customer orders where incorrect by promptly addressing the issue and fixing the mistake within the best of my ability
- Problem solved when items were out of stock items by providing or suggesting reasonable similar alternatives
- Worked effectively and efficiently in fast-paced environment.
- Received advice with a willingness to improve
- Strengthened communication skills through regular interactions with others
- Worked well in a team setting, providing support and guidance to new employees
- Wiped sanitized and maintained floors, facility and equipment to adhere with company standards and procedures in both the Bakery and Delicatessen
- Processed sales transaction using POS system and cash handling
- Assisted customers with product selection by answering questions about food ingredients and nutritional value in Bakery and Delicatessen
Cafe Attendant
Shack Cafe
08.2021 - 05.2022
- Provided welcoming environment and prompt and friendly service
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new café workers in sales, customer service, and safety.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Processed sales transaction using POS system and cash handling.
Cafe Attendant
Michel’s Patiserie
01.2020 - 07.2021
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to customers
- Managed multiple tasks in high-volume environment
- Wiped sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Produced food and drink products adhering to company quality and quantity standards
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed sales transaction using POS system and cash handling
Cafe Worker
Shack Cafe
08.2019 - 11.2019
- Wiped sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Produced drinks products adhering to company quality and quantity standards
- Processed sales transaction using POS system and cash handling
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude
Education
Certificate 2 in Sampling and Measurements -
Robina State High School
Robina, QLD11.2021
Diploma of Business -
Robina State High School
Robina, QLD11.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Excellent Customer Service
- Attention to Detail
- Multitasking Abilities
- Great Verbal and Oral Communication
- Organization and Time Management
- Problem-Solving
Accomplishments
- Completed the Bridge 2 Brisbane 3km walk to raise funds for RedKite 2023
- Completed a True GRIT 10km course 2023
- Elected as School Captain 2021
- Collaborated with the senior student council to refurbish the senior cafe 2021
- Awarded Community Award Recipient – International Women’s Day Youth Leadership 2021
- Awarded School Service Award 2021
- Member of Gold Coast Junior Student Council 2020
- Presented Stronger Together Middle School Award 2019
- Elected as Junior School Captain 2018
Hobbies and Interests
- Gym
- Reading
- Golf
- Quality Family Time
Timeline
Coles Employee
Coles Supermarket
08.2022 - 06.2024
Cafe Attendant
Shack Cafe
08.2021 - 05.2022
Cafe Attendant
Michel’s Patiserie
01.2020 - 07.2021
Cafe Worker
Shack Cafe
08.2019 - 11.2019
Certificate 2 in Sampling and Measurements -
Robina State High School
Diploma of Business -
Robina State High School
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