Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie La Ferla

Melbourne,Vic

Summary

Proven Administrative Assistant at Velos Lawyers, adept in office management and customer relations, significantly enhanced operational efficiency. Expert in Microsoft Word and professional communication, I excel in developing compensation strategies and ensuring compliance with employment regulations. My approach has consistently improved client satisfaction and streamlined administrative processes. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

23
23
years of professional experience
11
11
years of post-secondary education

Work History

Administrative Assistant

Velos Lawyers
07.2001 - Current
  • Assisted with administration of bonuses, cash incentives for home offices and executive programs.
  • Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
  • Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Institute Magistrale Quintiliano1984
Syracusa Italy
07.1973 - 05.1984

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Filing
  • Customer Relations
  • Scheduling
  • Office Management
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Appointment Scheduling
  • Verbal Communication
  • Data organization
  • Professional and mature

Timeline

Administrative Assistant

Velos Lawyers
07.2001 - Current

Institute Magistrale Quintiliano1984
07.1973 - 05.1984
Connie La Ferla