Connie Ross

Supervising our NDIS Support Employees while they attend Willing and Able for Work.

Holding morning huddles to ensure SE’s know what their job is for the day.

Ensuring the areas are safe and risk free.

Supporting SE’s with daily tasks.

Keeping Managers up to date with information needed and any changes or concerns with our SE’s.

Completed a month of Reception work also.

Picking up of extra days when needed.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Excellent communication skills, both verbal and written.

Demonstrated respect, friendliness and willingness to help wherever needed.

Organised and detail-oriented with a strong work ethic.

Improved client independence by developing personalised support plans tailored to individual needs and goals.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity including New computer software and tasks.
• Carried out day-day-day duties accurately and efficiently.
• Answering and responding to phone calls and emails.
• Scheduled meetings with carers and clients.
• Completing Client numbers for rosters / adding onto spreadsheet
• Completing Attendance spread sheets daily along with absence and case notes.
• Communicate with Other Organisations and Manager
• Demonstrated respect, friendliness and willingness to help where needed.
• Actively listen to Clients and carers, handled concerns quickly and escalated major issues to Managers.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analysed information and provided solutions to problems.
• Participated in team-building activities.
• Assisted Support Workers with their roles and always being available for support when needed.
• Completed Petty Cash reconciliations, budgets , filed receipts.
• Run morning handovers.
• Make Team decisions keeping everyone's safety first.
• Completed fire warden Training and fire drills.
• Completed Work place inspection checklists.
• Completed EOM.
• Restocking First aid and spills kits monthly.
• Working with Vulnerable clients daily including NDIS, Dementia and health deterioration.
• Transportation of vulnerable client

• Worked well in a team and as an individual.
• Great communication skills.
• Organized daily activities.
• Completed admin duties and further studies.
• Applied first Aide.
• Kitchen duties including cooking for 20+people and cleaning.
• General cleaning of the centre.
• Transported clients to and from the centre.
• Supported people living with dementia.
• Ensure their needs where met.
• Assisted with toileting and mobilisation.

• Kept register accurate through correct billing, payment processing and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Greeted customers with enthusiasm
• Cleaned surfaces and flooring
• Storage of food and utensils.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
• Practiced good time management to deliver customers' prepared orders quickly and accurately
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests