Summary
Overview
Work History
Education
Skills
Timeline
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Connie Sumner

Connie Sumner

Summary

Professional barista/shift supervisor equipped with comprehensive experience in specialty coffee preparation and cafe management. I enjoy enhancing customer satisfaction through attention to service and product quality. Effective in creating team collaboration and driving the team to maintain high standards and seamless cafe operations. Highly reliable, enthusiastic and experienced in all aspects of customer service, achieving a smooth running business daily.

Overview

4
4
years of professional experience

Work History

Supervisor/Barista

Everyday Coffee Bar
11.2023 - 10.2025
  • Trained new employees to high standards of customer service, assisting with coffee training and guiding the team to ensure the day runs smoothly.
  • Developed a loyal customer base by creating strong personal relationships and consistent high standards of our products.
  • Demonstrated strong leadership skills, overseeing all aspects of daily café operations as supervisor and head barista.
  • Created great working relationships with all employees, to achieve a light hearted, friendly environment. Ensuring strong communication within the team for optimised workflow.
  • Placed orders for the shop from a range of companies, organising deliveries and clearing any issues with suppliers.
  • Producing beverages to the highest standard from my training and expertise in the field.

Supervisor/Barista

Mamawu
01.2023 - 10.2023
  • Expanded on my leadership skills, training new employees, delegating tasks, ensuring all staff are performing to the highest standard.
  • Placing orders for the cafe and organising stock to guarantee sufficient amount of resources over the week.
  • Ensured great working relationships with staff in all areas allowing for easy communication for the cafe to run smoothly.
  • Developed outstanding customer relations. presenting myself as approachable and friendly at all times and assisting in any inquires to build connections in the community.

Supervisor/Barista

Cafe Mylor
02.2022 - 01.2023
  • My first supervisor role helped me develop leadership skills in delegating tasks, making sure all employees were performing to the best of their ability.
  • Training new staff on coffee, sharing my knowledge and helping them expand their skills.
  • Ensuring cakes and pastries were prepared for the next day and planning ahead for stock and selling predictions.
  • Developing great communication within staff and customers for a light heated atmosphere and to ensure the daily inner workings of the cafe are seamless.

Front of House Wait Staff Member

Windjammer Cafe
05.2022 - 10.2022
  • Collaborated with kitchen staff to ensure accurate order preparation and fast delivery of meals.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
  • Assisted in training new hires to the system and stations.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.

Bartender

Fox and Hounds
10.2021 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Formed great customer and colleague relationships as an approachable and helpful member of staff.
  • Gained experience in all areas, including taking orders, working the till, making beverages, cleaning duties and occasional kitchen help

Education

Bachelor of Arts - Photography

Falmouth University
Falmouth UK
07-2021

Skills

  • Barista mentoring
  • Specialty drink preparation
  • Food safety compliance
  • Latte art mastery
  • Adaptability under pressure
  • Supply ordering
  • Exceptional customer service
  • Espresso expertise
  • Cash handling
  • Workflow management

Timeline

Supervisor/Barista

Everyday Coffee Bar
11.2023 - 10.2025

Supervisor/Barista

Mamawu
01.2023 - 10.2023

Front of House Wait Staff Member

Windjammer Cafe
05.2022 - 10.2022

Supervisor/Barista

Cafe Mylor
02.2022 - 01.2023

Bartender

Fox and Hounds
10.2021 - 01.2022

Bachelor of Arts - Photography

Falmouth University

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Connie Sumner