Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Aalberg

Sutherland

Summary

Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, health and safety, De-escelation and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Overview

13
13
years of professional experience

Work History

Bar Manager

Royal Hotel Sutherland
08.2023 - 12.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Operation of TAB and KENO services, including reconciling inaccuracies in till reports
  • Cash office operations, including counting tills, counting safe floats to ensure no errors
  • Major payouts of gambling wins, up to 10,000 dollars in checks and cash
  • Reference: Callum Gummer: 0411302798

Bartender

Cronulla RSL
02.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Reference: Alex Palmer: 0455251133

Workplace Health and Safety Officer

Cronulla RSL
02.2021 - 08.2023
  • Improved workplace safety measures by conducting regular inspections and risk assessments.
  • Collaborated with management to develop comprehensive health and safety policies for the company.
  • Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
  • Enhanced emergency preparedness with thorough evacuation plans and drills.
  • Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting.
  • Led cross-functional teams in efforts to address potential hazards or unsafe working conditions discovered during site audits or inspections.
  • Promoted a culture of safety awareness among employees through educational initiatives and presentations.
  • Reduced the occurrence of accidents by implementing safety training programs for employees.
  • Implemented a proactive approach to hazard identification by regularly evaluating work processes and equipment for potential risks.
  • Assisted in the development of customized training materials for specific job roles to increase employee competency regarding safety protocols.
  • Championed a comprehensive wellness program for employees, promoting healthy lifestyles and reducing work-related stressors on an ongoing basis.

Doorman

Oz rap HQ
01.2020 - 01.2021
  • Responsible for the sale of tickets and merchandise at various venues.
  • Ensuring customers and patrons complied with current COVID restrictions.
  • Checking IDs of customers ensuring they were of legal age.
  • Reference: Jayden Thompson
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.

Event Medic

Pink first aid
01.2019 - 01.2020
  • Responsible for application of first responder care and triage to large volumes of injuries
  • Situation de-escalation when dealing with belligerent and often intoxicated subjects
  • Responding to urgent injuries
  • First aid certified
  • First aid (basic emergency life support) certified
  • First aid (Childcare) certified
  • First aid (cardiopulmonary resuscitation) certified
  • Reference: Jan Petit: 0488313797
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.

Team Crew Member

Dominos
01.2016 - 01.2018
  • Attended register during high volume activity periods.
  • Taking customer orders via telephone and verbally.
  • Preparations of food goods.
  • Cleaning the store after shifts
  • Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
  • Restocked customer and crew areas with necessary supplies and rotated stock as required.
  • Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
  • Accepted money and processed customer payments with high accuracy and efficiency.
  • Reference: Thomas Bond: 0437 325 477

School Captain/Leadership team

Mountains Christian College
01.2012 - 01.2015
  • Organization of various successful school festivals.
  • Attendance and public speaking at multiple events.
  • Coordination of several large groups of students during said events.
  • Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow members as needed.

Education

HSC -

Mountains Christian Collage

Certificate - Cyber Security

Macquarie University
01.2021

Skills

  • Customer service
  • Issue resolution
  • Safety awareness
  • Proficient with computers and computer programming
  • Team leadership
  • Problem-solving
  • Staff training
  • Health and safety
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Health codes compliance

Timeline

Bar Manager

Royal Hotel Sutherland
08.2023 - 12.2024

Bartender

Cronulla RSL
02.2021 - 08.2023

Workplace Health and Safety Officer

Cronulla RSL
02.2021 - 08.2023

Doorman

Oz rap HQ
01.2020 - 01.2021

Event Medic

Pink first aid
01.2019 - 01.2020

Team Crew Member

Dominos
01.2016 - 01.2018

School Captain/Leadership team

Mountains Christian College
01.2012 - 01.2015

HSC -

Mountains Christian Collage

Certificate - Cyber Security

Macquarie University

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Connor Aalberg