Connor Banks
Chevallum,QLD
Summary
Proven to enhance service quality and salesmanship at TGI Fridays, I excel in upselling techniques and handling special requests, ensuring customer satisfaction. Trained staff in point-of-sale operations, demonstrating decision-making and reliability. Achieved significant improvements in service delivery by focusing on efficiency and team collaboration.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
The BayCrest Mooloolaba
Sunshine Coast, QLD
11.2023 - Current
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Waiter
TGI Fridays
Sunshine Coast, QLD
05.2023 - 11.2023
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Fast Food Attendant / Shift Supervisor
Yummy Box
Nambour, QLD
07.2021 - 05.2023
- Prepared a wide variety of menu items, ensuring consistency in taste and presentation.
- Resolved customer complaints professionally, addressing issues promptly to ensure repeat business.
- Trained newly hired employees on routine tasks and customer service.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Bachelor of Computer Science - Computer Science
University of The Sunshine Coast
Sunshine Coast, QLD11.2026
Queensland Certificate of Education (QCE) -
Nambour State College
Nambour, QLD2023
Skills
- Order Taking
- Special Requests and Substitutions
- Menu Recommendations
- Reliable and Responsible
- Point of sale operation
- Decision-Making
- Cleanliness
- Service Quality
Accomplishments
- 1st degree black belt
- Taught kids and NDIS students in martial arts
Python Programing
I love programming a variety of programmes and applications using python. 4+ years of self taught experience.
Learing Japanease
In my free time I like learning all about the Japanese Language and Japanese Culture. Learning a lot about English in the process.
Timeline
Restaurant Waiter
The BayCrest Mooloolaba
11.2023 - Current
Restaurant Waiter
TGI Fridays
05.2023 - 11.2023
Fast Food Attendant / Shift Supervisor
Yummy Box
07.2021 - 05.2023
Bachelor of Computer Science - Computer Science
University of The Sunshine Coast
Queensland Certificate of Education (QCE) -
Nambour State College