Connor Mackenroth

In my current role as a Directorate Admin Officer, I have many jobs and responsibilities that contribute to the success in ensuring a smooth-running team and work environment. I work closely with other admin officers to make our work as efficient as possible.

Key Responsibilities:

• Booking all new to service patients for all specialties.
• Managing the departments referrals coming in and out, whilst maintaining the waitlists for all patients.
• Overseeing and handling all specialty clinics to ensure a smooth outcome.
• Actioning of clinic slips post clinic.
• Professionally liaise with doctors and nurses and other staff in the hospital to ensure care of patients.
• Implemented new administrative procedures, streamlining processes and increasing overall productivity.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.

• As the Cardiac Services Bookings officer my main responsibilities are to effectively manage and upkeep the elective surgery and medical procedures waitlists by gathering data and ensuring timely and accurate entry of details into the appropriate systems.
• Key Responsibilities
• Efficiently liaise with other departments in the hospital to plan and book PICC Line procedures for their patients that aren’t a cardiac patient.
• Inform patients or their legal guardians about surgery arrangements, including bookings, cancellations, rescheduling, additions, or modifications to bookings as directed by clinical teams.
• Manage workloads effectively by prioritizing tasks and ensuring completion within specified timeframes.
• Ensure precise data entry of patient information and theater allocation details as supplied by consultants across all forms and relevant systems.
• Using communication and negotiation abilities to deliver accurate and prompt responses and services to diverse team members and clinical teams through telephone, electronic communication methods, calendars, and email accounts.

• During my time as the Cardiac Services Float, I attained a range of knowledge and skills that gave me the ability to be placed in any role on any given day and be expected to uphold the standard and quality of work of whoever I was covering.
• Key Responsibilities
• Be prepared every morning for the possibility of doing a completely different role than the day prior.
• Attain knowledge quickly in order to be a valuable asset to any role in the department.
• Effectively communicate and liaise with coworkers and patients to complete tasks.
• Use efficient time management skills to complete an array of tasks before a deadline.

Being a membership consultant at Planet Fitness has allowed me to explore the importance of effective customer service skills, communication, and leadership. My experience as a development manager allowed me to excel quickly in many areas, allowing for a seamless transition into the workplace.

Achievements:

• Responsible for the opening and preparation of the store.
• Management appointed me to provide training and development for new staff members.

Key Responsibilities:

• Maintaining a clean and comfortable gym environment.
• Upholding workplace health and safety requirements.
• Conducted informative tours of facilities, showcasing equipment and amenities to prospective members.
• Trained new team members on best practices for membership sales and customer engagement techniques.
• Endorsing Planet Fitness's key values and policies.
• Managing customer enquiries and complaints.
• Responsible for managing customers financial profile e.g., communicating and managing overdue payments.

• As the Referee Development Manager, it was my responsibility to ensure the South West Pirates referee program was kept to a high standard whilst continuing to develop new staff.
• Key Responsibilities
• Building a solid referee foundation for South West Metro Pirates to ensure the optimal outcome for all parties.
• Liaising with other associations to enhance the current referee program.
• Efficiently communicating with the referees to collect availabilities for the following week.
• Building and managing multiple weekly rosters, ensuring all availability is taken into account.
• Organising and conducting referee development courses.
• Communicating with referees, score benches and teams to ensure games were running on time and seamlessly.
• Managing complaints from teams, coaches and families to provide the best outcome.
• Calculated pay for each referee based on skill, education and performance.
• Opening and closing multiple stadiums, transporting game day score sheets and iPads and ensuring the stadiums were clean and tidy.

• My main responsibility working at Dyepac Liquid Inks was handling the workload to produce Epoxy kits for our main buyer, Bunnings. As there were always things to be done and multiple orders to be filled, I was constantly on my toes so getting things done quickly was a priority.
• Key Responsibilities
• Managing and keeping track of all stock numbers for inks and materials.
• Following ink recipes to make 1000L batches of epoxy inks.
• Building epoxy kits from materials prepared earlier, then stacking onto pallets and put into truck to be shipped.