Connor Mavrick
Brisbane
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Mercedes Benz Brisbane - LSH AUTO
06.2023 - 01.2024
- Provided unparalleled levels of customer service, and respectively upheld the associated standard of a prestige brand.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services - Thus ensuring all KPI's were achieved
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, focusing particularly on electric vehicle sales.
- Responded to telephone and in-person requests for information.
Sales Consultant
Automall West - Eagers Automotive
01.2021 - 06.2023
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations across a range of brands, including : Volkswagen, Subaru, Porsche, Jaguar, Land Rover & Alfa Romeo.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Service Supervisor
Woolworths
04.2016 - 01.2020
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Education
Bachelor of Business - Business Management
Queensland University of Technology
Brisbane, QLDSchooling -
Marist College Ashgrove
Ashgove2018
Skills
- Customer Service
- Sales & Lead Management
- Customer Liaison
- Community Networking
- Time Management
- Customer Relationship Management
- Closing Techniques
- Lead Generation
Timeline
Sales Consultant
Mercedes Benz Brisbane - LSH AUTO
06.2023 - 01.2024
Sales Consultant
Automall West - Eagers Automotive
01.2021 - 06.2023
Service Supervisor
Woolworths
04.2016 - 01.2020
Bachelor of Business - Business Management
Queensland University of Technology
Schooling -
Marist College Ashgrove
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