Connor McAuliffe
Wamboin,New South Wales
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Determined to exceed expectations and take on higher responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Consultant/Digital Online Support
Beyond Bank Australia
Canberra, ACT
05.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Identified potential opportunities for improvement within the organization's processes.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Resolved customer inquiries and complaints via telephone, email, and web chat.
- Investigated difficult or complex inquiries from customers.
Front of House Supervisor
D&K Kitchens at Larkhill Winery
Bywong, New South Wales
11.2019 - 04.2022
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Answered product questions with up-to-date knowledge of sales and promotions.
Volunteer
ACTHA
Canberra, ACT
01.2005 - 01.2015
- Volunteered to help with special events and programs by checking in participants and giving directions.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Welcomed customers and answered questions.
- Educated residents and families about available services and resources.
Education
-
Senior Secondary College Lake Ginninderra
ACT11.2017
-
Canberra High School
ACT11.2015
BBA - Bachelor of Commerce
University of Canberra
ACT - Currently EnrolledSkills
- Microsoft Office
- Customer support
- Upselling and cross-selling
- Adaptive team player
- CRM Systems
- Relationship Building
- Products and Services Knowledge
- Call Center Operations
- Problem Resolution
- Verbal and written communication
Certification
- Certificate III in retail - 2017
Timeline
Customer Service Consultant/Digital Online Support
Beyond Bank Australia
05.2022 - Current
Front of House Supervisor
D&K Kitchens at Larkhill Winery
11.2019 - 04.2022
Volunteer
ACTHA
01.2005 - 01.2015
-
Senior Secondary College Lake Ginninderra
-
Canberra High School
BBA - Bachelor of Commerce
University of Canberra
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