Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Felisa Moffat

Property Sales Consultant
Pimpama,QLD
Felisa Moffat

Summary

Experience enabling meaningful, quality conversations with clients in earning their trust. Blending positive disposition with help, 'get-it-done' attitude to enrich community collaboration. Placing clients and team members at the heart of everything one does, turning ordinary moments into positive, memorable experiences. Deeply understand that 'people and providing outstanding customer service', establish, a long-lasting business, to deliver industry-leading services. Ambitious Uni Student pursuing a career in Business, with a background in Finance, Business Development, IT, ECommerce , Social Media Marketing and long term property-investor. I am also happy to assist in tutoring students. Bubbly personality 'who's' passionate about leaving people with memorable experiences and a smile on their face

Overview

3
years of professional experience
4
years of post-secondary education

Work History

Spinal Life Australia

Call Centre Telemarketer (remote WFH)
07.2024 - Current

Job overview

  • Responsibilities & Duties
    • Outbound calling responsibilities:
    • Making outbound calls using the contactSPACE calling software to individuals and business requesting
    donations or support of our Gold Choice Art Unions.
    • Making other outbound calls as required by Spinal Life Australia.
    • Proactively work with your Team Support Officer to achieve maximum productivity. - Comply with all
    Payment Card Industry (PCI) compliance requirements.
    • Comply with all customer privacy and confidentiality compliance requirements. E.g. data capture and
    management.
    • Provide high level customer service to our supporters.
    • Provide accurate information to existing and potential customers.
    • Participate in and comply with all Sporting Wheelies training and development requirements. - Ensure
    accurate data entry of customer’s details.
    • Display appropriate use of Sporting Wheelies software, electronic and telephone equipment. - Meet all
    requested shift requirements, displaying punctuality and reliability.
    • Work autonomously from home without direct supervision.
    • Work independently and as part of a team to achieve targets for each outbound fundraising or lottery
    campaign.
    • Sales expectations:
    • Meeting weekly and monthly Key Performance Indictors (KPI’s) is a requirement of this role. - It is
    required to meet the donations or sales per hour average over the course of a campaign.
    210706 455.3 Page 1 of 4
    • Performance reviews:
    • Regular performance reviews are conducted for all Sporting Wheelies employees. Monthly performance
    reviews for the Call Centre Operator will include a review of their position description and the regularity
    of meeting KPI’s

Founder

Property Investor | Property Consultant
12.2023 - Current

Job overview

  • Hi, I'm Felisa, the founder of Create Packs Australia. I am a long-term property investor, mentored by
    my father, who has been following and investing in the property market since 2002. I have learned new
    strategies to flip properties no matter which way the market flows. I believe property, is the strongest
    and safest investment to future wealth, to a secure nest egg and, family legacy. I have a keen eye for
    opportunities and a passion for creating value.
  • As a neurodivergent entrepreneur, I want to show my three amazing kids, who are all on the
    autism spectrum, that they can achieve anything they set their minds to. I am also an advocate for
    neurodiversity and inclusion in the workplace and society. I enjoy learning new things, solving problems,
    and communicating with people. I am always looking for new challenges and opportunities to grow and
    improve myself and my businesses.

Founder - Create Packs Australia

Casual Hobby Entrepreneur E Platform for Pet Store
11.2022 - Current

Job overview

  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.

Felisa Moffat

Full-Time Home Carer Disability Support
06.2022 - Current

Job overview

  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.

Concentrix

CUSTOMER SERVICE SPECIALIST
04.2022 - 08.2022

Job overview

  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

The Digital Marketing School
Gold Coast

Certificate from Marketing
03.2023 - 11.2023

University Overview

Certification in Digital Marketing

Sarina Russo Schools Pty Ltd
Southport

Certificate IV from Entrepreneurship And New Business BSB40320
11.2022 - 01.2023

University Overview

Protea College
Brisbane

Statement of Attainment III from Administration (Medical)
01.2020 - 12.2021

University Overview

InterCare Training
Gold Coast QLD

Certificate IV from in Ageing Support
08.2017 - 05.2018

University Overview

Gold Coast College of Business
Southport

Certificate II from Business Administration
02.1999 - 05.1999

University Overview

Skills

Marketing and advertising

Local market awareness

Buyer qualification

Financial acumen

Goal-oriented mindset

Contract drafting

Strong negotiation skills

Market analysis expertise

Sales strategy development

Technological proficiency

Property valuation proficiency

In-depth property research

Prospecting for clients

Certification

  • Certification in Digital Marketing.
  • Certificate IV in Entrepreneurship and New Business BSB40320.
  • Certificate IV in Ageing Support
  • Certificate II in Business Administration (Business)

Accomplishments

Accomplishments

Hi, I'm Felisa, the founder of Create Packs Australia operates two online businesses catering to different niches in the e-commerce market. With over a year of experience running these ventures, I leverage my entrepreneurial and digital marketing skills acquired from various courses and certifications.

Create Packs Australia - 'Pet Accessories with a Purpose' is an online store offering pet accessories with a mission. We source our products from reliable suppliers worldwide and provide excellent service with rapid response times, free shipping on orders over $99, a 30-day hassle-free return policy, and a 12-month warranty. We donate $6 from every purchase to three charities supporting animal welfare and wildlife conservation. Our mission is to positively impact the lives of pets and their owners, as well as the environment and the community. (currently under maintenance)

As a neurodivergent entrepreneur, I aim to show my three amazing kids, who are all on the autism spectrum, that they can achieve anything they set their minds to. I advocate for neurodiversity and inclusion in the workplace and society. I enjoy learning new things, solving problems, and communicating with people. I am always looking for new challenges and opportunities to grow and improve myself and my business.

During the period from 2003 to 2021, my father helped me get started on my first property investment. I sold and bought properties twice (a process now called 'property flipping') using the equity from the property, which increased the potential growth of my investment to the present day. This is my best achievement yet, as I did not borrow money and slowly increased the profit of my assets over time.

Availability
See my work availability
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Available
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

Affiliations
  • My Real Estate Advisor Pty Ltd
  • My Real Estate Academy
  • Moffat Speedy Property Investors

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsCompany CulturePersonal development programsTeam Building / Company Retreats4-day work week

Quote

"Once we accept our limits, we go beyond them"
Albert Einstein

Software

Microsoft Office Suite: Microsoft Word: For creating and editing documents Microsoft Excel: For data analysis and managing spreadsheets Microsoft PowerPoint: For creating presentations

Communication and Collaboration Tools: Microsoft Teams: For chat, video meetings, and file sharing Zoom: For video conferencing

Enterprise Resource Planning (ERP) Systems: SAP: For managing business operations and customer relations

Oracle ERP: For financial management and supply chain operations

Customer Relationship Management (CRM) Software: Salesforce: For managing customer interactions and sales processes

Customer Relationship Management (CRM) Software: HubSpot: For marketing, sales, and customer service

Languages

English
Bilingual or Proficient (C2)

Interests

Music, Reading, Computer systems, Exercises - Gym & Walking, Pets, Photography, Social Media, Business MeetUps - Networking & Home renovations plus gardening

Timeline

Call Centre Telemarketer (remote WFH)
Spinal Life Australia
07.2024 - Current
Property Investor | Property Consultant
Founder
12.2023 - Current
The Digital Marketing School
Certificate from Marketing
03.2023 - 11.2023
Sarina Russo Schools Pty Ltd
Certificate IV from Entrepreneurship And New Business BSB40320
11.2022 - 01.2023
Casual Hobby Entrepreneur E Platform for Pet Store
Founder - Create Packs Australia
11.2022 - Current
Full-Time Home Carer Disability Support
Felisa Moffat
06.2022 - Current
CUSTOMER SERVICE SPECIALIST
Concentrix
04.2022 - 08.2022
Protea College
Statement of Attainment III from Administration (Medical)
01.2020 - 12.2021
InterCare Training
Certificate IV from in Ageing Support
08.2017 - 05.2018
Gold Coast College of Business
Certificate II from Business Administration
02.1999 - 05.1999
Felisa MoffatProperty Sales Consultant