Connor McLennan
Albany Creek
Summary
Proven track record in devising and implementing strategic membership initiatives, cultivating strong client relationships, and maximising ticket sales revenue. Proficient in leveraging Ticketek systems to drive membership growth, oversee ticketing operations, and optimise fan engagement experiences. Adept at leading teams, executing promotional campaigns, and delivering exceptional customer service within the sports industry.
Overview
4
4
years of professional experience
Work History
Membership and Ticketing Officer
Brisbane Bullets
12.2022 - Current
- Improved customer satisfaction by efficiently managing ticketing processes and addressing concerns promptly.
- Reduced errors in ticket issuing, ensuring accuracy with thorough checks and verification systems.
- Implemented innovative marketing strategies to boost sales of event tickets and seasonal packages.
- Collaborated with other departments for smooth execution of events, improving overall event management success.
- Analyzed sales data to identify trends, making informed decisions on pricing strategies and promotional offers.
- Developed strong relationships with clients, resulting in increased repeat business and positive referrals.
- Oversaw budget management for the ticketing department, ensuring adherence to allocated funds while maximizing revenue generation opportunities.
- Introduced new technologies into the ticketing process, creating a more user-friendly experience for customers and staff alike.
- Was promoted to Acting Membership and Ticketing Manager from December 2022 - January 2024
Consumer Operations Coordinator
Brisbane Bullets
08.2022 - 12.2022
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Lions Shop Lead
Brisbane Lions
03.2022 - 07.2022
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Customer Sales Member
Target
09.2020 - 03.2022
- Collaborated with team members to create tailored sales solutions for individual clients.
- Delivered exceptional customer service, leading to positive reviews and enhanced brand reputation.
- Conducted detailed product demonstrations, effectively addressing client questions and concerns.
- Trained and mentored new team members.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customers to better uncover individual needs.
Education
Year 12 Completion (SSCE) -
Mt Maria College
Mitchelton, QLD11.2021
Skills
- Customer Relations
- Flexible and Adaptable
- Supervision and Leadership
- Excellent Communication
- Dependable and Responsible
- Analytical Thinking
Accomplishments
- College Captain 2021
- College Award
- Head of Class in Business and Economics
Timeline
Membership and Ticketing Officer
Brisbane Bullets
12.2022 - Current
Consumer Operations Coordinator
Brisbane Bullets
08.2022 - 12.2022
Lions Shop Lead
Brisbane Lions
03.2022 - 07.2022
Customer Sales Member
Target
09.2020 - 03.2022
Year 12 Completion (SSCE) -
Mt Maria College
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