Summary
Overview
Work History
Education
Skills
Sportingcareers
References
Languages
Timeline
Generic

Shayna Tapara Wirihana

Kalgoorlie,WA

Summary

I am a highly motivated individual with an exceptional ability to communicate effectively with customers and co-workers. The customer experience must be enjoyable, balancing customer needs with professional care. This means I am prepared to go the extra mile to understand what their needs are, and how we can help. I am a caring, motivated, energetic person who enjoys the opportunity to meet new people, engage and interact with a diverse clientele, and face new challenges.

Overview

8
8
years of professional experience

Work History

Vending Consultant

GS VENDING
02.2024 - 06.2024
  • Stocktaking experience
  • Teaching new candidates and sharing advice
  • Complete practical and manual activities
  • Good hand eye co-ordination
  • Problem solving skills
  • Speaking with clients and maintaining good customer service
  • Developed strong relationships with workers and managers on mine sites and towns in Kalgoorlie
  • Driving long distance experience.

Rural Consultant

FMG Advice and Insurance
01.2021 - 11.2023
  • Experience in dealing with customers from a residential, commercial and rural background
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new products and advice for clients.
  • Developed strong cooperative relationships with coworkers and managers
  • Being part of working groups to help develop processes for the Company. This involved working with CEO, CIO and board members of FMG.
  • Strong communication skills aimed at understanding customer needs while providing professional advice
  • Leading team and workplace meetings.

Proactive Lifestyle Consultant

FMG Advice and Insurance
01.2020 - 01.2021
  • Collaborated with a small working group of 3 consultants
  • Contacting Lifestyle Clients by manually looking through CRM Database
  • Working with all Microsoft products (Excel, word, powerpoint, publisher)
  • Dealing with customers face to face, over the phone, email and text.
  • Booking review appointments
  • Developed extensive knowledge of insurance products
  • Handling incoming and outgoing calls

Inbound Consultant

FMG Advice and Insurance
01.2017 - 01.2020
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information
  • Trained and coached new representatives stepping into the role
  • Responded to customers within required turnaround times
  • Developed extensive knowledge of products and services to better assist customers
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records.

Reception/Administrator Assistant

Icepack Logistics
03.2016 - 02.2017
  • Performed routine clerical tasks by scanning, filing and copying documents
  • Screened phone calls to take messages and route calls to appropriate personnel
  • Arranged conference rooms and facilities to prepare for meetings
  • Composed, edited and prepared correspondence and other department documents
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Developed strong cooperative relationships with coworkers and managers.

Education

NCEA Level 1 & 2 -

Tu Toa High School
Palmerston North, NZ

VCE Level 1 & 2 -

Warragal Anglican Grammar Highschool

Certificate Level 3, Information Technology -

Universal College of Learning
Palmerston North, NZ

Certificate Level 4 , Business Administration -

Universal College of Learning
Palmerston North, NZ

Skills

  • Exceptional Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Computer Proficiency
  • Call center experience

Sportingcareers

I am 4x New Zealand's Strongest woman, 2nd Strongest woman in the Southern Hemisphere and 6th strongest woman in the world. I am a professional strongwoman and I compete both national and internationally for New Zealand. This sport has helped me grow within myself. I have also learnt how to set goals and make them achievable. I bring a tough mindset, drive, dedication and determination but also fun and laughter. I have also grown to meet many people and keep good relationships with other athletes and mentors.

References

Upon request

Languages

Maori
Native or Bilingual
English
Native or Bilingual

Timeline

Vending Consultant

GS VENDING
02.2024 - 06.2024

Rural Consultant

FMG Advice and Insurance
01.2021 - 11.2023

Proactive Lifestyle Consultant

FMG Advice and Insurance
01.2020 - 01.2021

Inbound Consultant

FMG Advice and Insurance
01.2017 - 01.2020

Reception/Administrator Assistant

Icepack Logistics
03.2016 - 02.2017

NCEA Level 1 & 2 -

Tu Toa High School

VCE Level 1 & 2 -

Warragal Anglican Grammar Highschool

Certificate Level 3, Information Technology -

Universal College of Learning

Certificate Level 4 , Business Administration -

Universal College of Learning
Shayna Tapara Wirihana