Connor O'Donnell
Mandurah
Summary
Dynamic and results-oriented former KFC Lakelands team member with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, significantly contributing to team success and operational efficiency. Demonstrates exceptional leadership and relationship-building skills, adept at fostering teamwork and resolving complaints with professionalism.
Overview
1
1
year of professional experience
Work History
KFC Team Member
KFC Lakelands
49 Banksiadale Gate, Lakelands WA 6180
07.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Certificate III - Leadership
JSW TRAINING & COMMUINTY SERVICES
91 Allnutt St, Mandurah WA 621009-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Workplace safety
- Heavy lifting
- Creativity and innovation
Timeline
KFC Team Member
KFC Lakelands
07.2023 - Current
Certificate III - Leadership
JSW TRAINING & COMMUINTY SERVICES