Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Pentland-Withington

Belconnen,ACT

Summary

Proven track record of enhancing customer experiences and boosting retention, through exceptional customer service and stress tolerance. Expert in cash handling and calculating payouts, demonstrating strong mathematical skills. Achieved top performance in sales and service roles by leveraging product knowledge and community networking. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Also an interest and in-depth Knowledge about IT even Competing and placing in a few Robotics competitions.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Self Employed
10.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Receptionist

Mercedes-Benz
03.2023 - 10.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sales Consultant and Trainer

Traktion
01.2022 - 02.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Accurately tracked and kept up with KPI's
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Followed up with existing customers to provide additional support and address concerns.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.

Service Officer

Mcleod
04.2021 - 11.2021
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Provided access to eligible individuals to government plans that suited their situation.
  • Accurately tracked and kept up with KPI's


Education

Certificate III in Hospitality -

Access RT Training
Canberra, ACT
09.2024

Year 12 Graduate Certificate -

Hawker College
Hawker, ACT
02.2021

Skills

  • Stress Tolerance
  • Cash handling expertise
  • Calculating payouts
  • Hand-Eye Coordination
  • Excellent customer service
  • Strong Adaptable IT Skills
  • Logical reasoning
  • Sales funnel management
  • Community Networking
  • Product and service knowledge

Timeline

Delivery Driver

Self Employed
10.2023 - Current

Receptionist

Mercedes-Benz
03.2023 - 10.2023

Sales Consultant and Trainer

Traktion
01.2022 - 02.2023

Service Officer

Mcleod
04.2021 - 11.2021

Certificate III in Hospitality -

Access RT Training

Year 12 Graduate Certificate -

Hawker College
Connor Pentland-Withington