Connor Tonkin
Monash,ACT
Summary
Accomplished Bank Teller at Westpac, adept at managing high-volume transactions with precision and professionalism. Enhanced customer satisfaction by resolving inquiries and maintaining confidentiality. Leveraged attention to detail and money handling expertise to minimize discrepancies, achieving a 99% accuracy rate in cash drawer balancing. Proven ability to foster client trust and loyalty.
Overview
4
4
years of professional experience
Work History
Bank Teller
Westpac
Queanbeyan, NSW
03.2025 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
KFC
Lakes Entrance, VIC
11.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Bairnsdale Secondary College
Bairnsdale, VICSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
Timeline
Bank Teller
Westpac
03.2025 - Current
Customer Service Representative
KFC
11.2021 - 12.2024
High School Diploma -
Bairnsdale Secondary College