Connor Towns
Prahran,VIC
Summary
Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
Work History
Cabin Crew Member
888 Group
03.2022 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
Assistant Store Manager
French Connection
05.2022 - 01.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities by delegating tasks to each employee and keeping our communications book updated.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement. Creating personalised training plans for each staff member in areas that they need/would like improving on or new tasks.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Associate Specialist
GANT
02.2022 - 05.2022
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
Education
Certificate III - Toruism
TasTAFE
Launceston, TAS11.2019
High School Diploma -
Launceston College
Launceston, TAS04.2015
Skills
- Sales Tracking
- Problem Anticipation and Resolution
- Inventory Control
- Originality and Creativity
- Retail Operations
- Shift Scheduling
- Policy Development and Enforcement
- Time Management
- Coaching and Mentoring
- Attention to Detail
- Order Management
- Stock Management
- Quarterly Reviews
Accomplishments
- Supervised team of 12 staff members.
- Achieved daily, weekly, monthly and seasonal budget by engaging with customers with accuracy and efficiency.
Timeline
Assistant Store Manager
French Connection
05.2022 - 01.2023
Cabin Crew Member
888 Group
03.2022 - Current
Sales Associate Specialist
GANT
02.2022 - 05.2022
Certificate III - Toruism
TasTAFE
High School Diploma -
Launceston College
Similar Profiles
Fernando ValenciaFernando Valencia
Server at 888 Sushi & RobataServer at 888 Sushi & Robata
Daniel PanchmatiaDaniel Panchmatia
Fast Food Cashier at Pizza 888Fast Food Cashier at Pizza 888
Nicolas LopezNicolas Lopez
Chef De Partie at 888 NashvilleChef De Partie at 888 Nashville
Phoebe ClarkPhoebe Clark
Specialised Ticketing Consultant at TicketmasterSpecialised Ticketing Consultant at Ticketmaster
OLIVER EDMONDSOLIVER EDMONDS
Real Estate Agent at Silo Real EstateReal Estate Agent at Silo Real Estate