Connor Towns
Highton,VIC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-oriented sales professional with 4 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Attendant
Souva Bar
Drysdale, VIC
04.2024 - Current
- Greeted customers upon arrival and provided seating arrangements.
- Maintained cleanliness of the restaurant, including tables, chairs, and floors.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
- Stocked customer service stations with paper products or beverage preparation items.
- Filled and served various beverages for customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took to-go phone orders from guests following outlined procedures.
Sales Assistant
Gazman
Geelong West, VIC
09.2023 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Cross-trained in other departments within the store including checkout counter operations.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
Assstant Store Manager
French Connection
Chadstone, VIC
07.2022 - 09.2023
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
Certificate III - Tourism
TasTAFE
Launceston, TAS07-2019
High School Diploma -
Launceston College
Launceston, TAS11-2016
Diploma - Science
Deakin College
Waurn Ponds, VICSkills
- Menu knowledge
- Guest satisfaction
- Customer service expertise
- Professional Appearance
- Upselling strategies
- Guest Relations
- Staff Coordination
- Time Management
- Sales Goals Attainment
- Customer Needs Assessment
- Stock replenishment
Affiliations
- Knitting
- Sewing
- Exploration
Languages
Spanish
Limited
Certification
- Responsible Serving of Alcohol
- Baristers Certificate
- First Aid
Timeline
Front of House Attendant
Souva Bar
04.2024 - Current
Sales Assistant
Gazman
09.2023 - Current
Assstant Store Manager
French Connection
07.2022 - 09.2023
Certificate III - Tourism
TasTAFE
High School Diploma -
Launceston College
Diploma - Science
Deakin College
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