Connor Towns
Geelong,VIC
Summary
Friendly and reliable individual with knack for ensuring smooth operations during night shift. Possesses strong organizational skills and keen eye for detail, with ability to manage and reconcile financial records and handle guest inquiries seamlessly. Committed to maintaining accuracy and enhancing guest satisfaction.
Developed comprehensive skills in customer-focused environment, ensuring accurate financial record management and exceptional guest service. Demonstrated ability to handle complex tasks efficiently and maintain high level of accuracy under pressure. Seeking to transition these skills into new field, bringing strong foundation in organization and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Auditor
Novotel and Ibis Styles
06.2024 - Current
- Provided exceptional customer service through active listening skills, empathetic responses, and prompt issue resolution.
- Facilitated swift conflict resolution among team members, fostering a positive work environment for all employees.
- Streamlined night audit processes, resulting in increased accuracy and efficiency in financial reporting.
- Assisted in training new team members, providing guidance on company policies, procedures, and expectations for the night shift operations.
- Managed nightly cash transactions accurately while adhering to strict financial policies set forth by management.
- Supported front desk operations, including check-ins, check-outs, and handling guest inquiries with professionalism and courtesy.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant Store Manager
French Connection
04.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma - Science
Deakin University
Melbourne, VIC02-2025
Skills
- Problem-solving
- Strong work ethic
- Generating reports
- Customer service management
- Team management
- Sales techniques
Certification
- First Aid Certification
- Alcohol Server/Seller Certification
- CPR Certification
Languages
Spanish
Limited Working
Interests
- Crafting and DIY Projects
- Fashion
- Gardening
- DIY and Home Improvement
Timeline
Night Auditor
Novotel and Ibis Styles
06.2024 - Current
Assistant Store Manager
French Connection
04.2022 - 06.2024
- First Aid Certification
- Alcohol Server/Seller Certification
- CPR Certification
Diploma - Science
Deakin University
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