Connor Walker
Leichhardt
Summary
I am highly energetic, outgoing, detail-oriented and can handle multiple responsibilities simultaneously while providing exceptional customer service. Upbeat and flexible, I am both driven and results-focused. I am a friendly team player and understand the importance of productive working relationships with others.
I am interested in expanding my knowledge and experience with your organisation. I possess a firm commitment to customer service and realise that reliability and attention to detail is an essential prerequisite for potential employers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Mortgage Expert at Lendi Group
Lendigroup
03.2023 - 12.2024
- At Lendi Group, my role centered on providing exceptional customer support and ensuring a smooth home loan process for clients.
- . I assisted customers by addressing their inquiries about home loans, guiding them through the process of purchasing or refinancing a home, and connecting them with brokers to simplify the experience.
- A key part of my responsibilities involved resolving customer concerns, such as cancellations or rescheduling of appointments, with efficiency and professionalism. I ensured that each interaction left customers feeling supported and confident in their journey toward securing a home loan.
- In addition to customer-facing tasks, I played a vital role in preparing brokers for their appointments by compiling and providing detailed notes about each client’s needs and circumstances. This proactive approach ensured brokers were well-informed, enabling them to deliver tailored advice and solutions during meetings.
- By combining strong communication skills with a focus on organization and attention to detail, I contributed to creating a seamless and positive experience for both customers and brokers. My ability to navigate complex inquiries and maintain a high standard of service underscored my commitment to facilitating successful outcomes for all parties involved.
- I interacted with 40–50 customers and made 160–240 calls, assisting with inquiries about purchasing or refinancing homes. My goal was to provide clear, helpful guidance and connect clients with brokers to streamline their home loan journey.
Stock Receiver Team Member
Flower HQ
03.2022 - 04.2023
- Working in the warehouse as a full-time forklift driver was both demanding and rewarding. My day started early, waking up at 1 a.m. to be on-site by 2 a.m., ready to receive shipments of fresh flowers. Each morning began with unloading and carefully handling the flowers to maintain their quality. This involved trimming and preparing the flowers for wholesale distribution to florists. Once prepared, we stored them in the warehouse fridge to ensure they remained in pristine condition for retail customers.
- Throughout the day, my responsibilities were varied but interconnected. I ensured the flowers were displayed attractively and available to meet customer needs. After serving customers, we cleaned and organized the warehouse to maintain a professional and efficient workspace. Part of the job included managing online orders, ensuring timely deliveries, and handpicking flowers for customers who called ahead, so their orders were ready upon arrival.
- Using a forklift, I managed inventory by moving pallets and stacking them at heights ranging from 1 to 10 meters in the refrigerated storage. Accuracy and safety were paramount in this process to protect both the products and my colleagues. I also participated in stocktaking, ensuring our inventory was well-documented and prepared for future needs.
- This role required a combination of physical stamina, attention to detail, and excellent customer service skills. By balancing logistics, warehouse management, and customer interactions, I helped ensure the smooth operation of the business and the satisfaction of our clients
Education
High School - Mathematics, English, Science, Health and Physical Education, Information and Communication Technologies, Graphics
Bremer State High School
Ipswich, QLD01.2021
Skills
- Excellent manners
- Excellent time management
- Dependable and responsible
- Eager to learn new skills
- Polite
- Trustworthy
- Task oriented
- Teamwork and collaboration
- Effective communicator
- Remain collected and calm during moments of customer dissatisfaction
Certification
- Certificate of Completion - Work Experience Program, 01/01/19, Club Services Ipswich
- Certificate I in Business, Australian Qualifications Framework, Bremer State High School
- Certificate II in Skills for Work and Vocational Pathways, Australian Qualifications Framework, Bremer State High School
- Certificate for Provide Responsible Service of Alcohol (RSA)
- Positive Notice Blue Card, 1923445/1
- High risk work licence (forklift)
- White Card
Relatedworkskills
- Attending with many customers daily ensuring complete satisfaction.
- Processing transactions such as cash handling at point of sale and through EFTPOS terminals.
- Handling customer complaints promptly and effectively, with minimum disruption and consideration of potential brand damage.
- Working towards achieving targets.
- Memorising products, including special processes and discounts.
- Maintaining Health and Safety requirements through cleaning and ensuring an orderly and functioning work environment.
- Assisting with basic first aid where required e.g. burns, cuts and injuries.
- Restocking supplies to ensure that service is not interrupted, and the smooth running of the business is prioritised.
- Working collaboratively as a team member for the benefit of business performance and customer satisfaction.
- Remaining flexible when required, particularly when called upon to take additional shifts or begin early/stay later.
Hobbies and Interests
- Playing indoor and outdoor games
- Reading
- Networking
- Socialising
Timeline
Associate Mortgage Expert at Lendi Group
Lendigroup
03.2023 - 12.2024
Stock Receiver Team Member
Flower HQ
03.2022 - 04.2023
High School - Mathematics, English, Science, Health and Physical Education, Information and Communication Technologies, Graphics
Bremer State High School
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