Connor Walls
Adelaide,SA
Summary
Dynamic professional with an eye for detail and strong communication skills. Proven success at delivering strong customer focused outcomes in both retail and corporate environments, as well as a great track record of implementing new processes and procedures to improve efficiency, safety, and employee satisfaction from an internal perspective. Strong interest and skill alignment with roles that require liaising with both internal and external stakeholders in order to complete projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Support Coordinator
EnergyFlex
02.2024 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Liaised with external HR resources to resolve employee conflicts and concerns in need of escalation.
- Worked with multiple internal and external stakeholders in order to facilitate appearances at trade shows/marketing events.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Provided comprehensive administrative support to executive staff members, facilitating smooth daily operations within the organization.
- Oversaw the creation and submission of a number of industry award entries, including 3 major wins in 2024
Analyst - Operate
Deloitte
02.2023 - 02.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Worked on the project team responsible for creating and designing an AI powered chat bot to help cut down on service response times for support staff, improving customer outcomes.
Checkout Supervisor
Adelaide's Finest Supermarkets
03.2021 - 11.2022
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised a diverse of over 30 members, enforcing compliance with operational policies and procedures, while maintaining high levels of customer and staff satisfaction.
Education
Bachelor of Business - Marketing
University of South Australia
Adelaide, SA11-2019
Skills
- Microsoft office
- Event management
- Scheduling and planning
- Marketing support
- Eye for detail
- Conflict resolution
- Conflict mediation
- Training manuals and processes
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
Certification
First Aid + CPR Trained
Responsible Service of Alcohol Certificate
Timeline
Business Support Coordinator
EnergyFlex
02.2024 - Current
Analyst - Operate
Deloitte
02.2023 - 02.2024
Checkout Supervisor
Adelaide's Finest Supermarkets
03.2021 - 11.2022
First Aid + CPR Trained
Responsible Service of Alcohol Certificate
Bachelor of Business - Marketing
University of South Australia
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