Conor Allen
IT Support
Coogee,NSW
Summary
Experienced professional in IT security with a focus on identity and access management. Articulate communicator and dynamic contributor.; able to thrive in a collaborative environment, as well as explain technical information to non-technical individuals. Being a positive team player, I enjoy working with other people and the team spirit that it brings, as well as understanding the needs of others. I also like delivering one to one customer service and have a practical approach to problem solving. With an eagerness to be challenged I have an ambition to work with the latest technology to further develop my technical skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
IAM Specialist
Canada Life
Dublin, Ireland
03.2022 - 12.2022
- Responsible for the creation and management of all user’s system access.
- Collaborate with other IT departments to ensure secure access to systems and data
- Managed the team’s overall ServiceNow queue and assigned tickets to colleagues.
- Maintained and configured various active directory accounts and groups responsible for folder access and system access
- Troubleshooting countless issues users had across the business.
- Develop and maintain training materials related to identity and access management.
- Respond to audit findings and implement remediation measures.
IAM Administrator
Permanent TSB
Cork, Munster
07.2019 - 03.2022
- Operate user provision processes across the bank's key systems
- Managing a queue with an average 20-40 tickets per day
- Managing the distribution of tickets to team members
- Continual implementation of role-based access control across the bank’s core financial systems
- Acting as risk champion for the UIAM team
- Ensuring all identified risks are addressed and managed in a proactive manner
- Creation and continual management of procedural documents using Confluence collaboration tool
- Troubleshooting desktop and access issues via phone and email.
Administrator
Local Link Cork
03.2017 - 09.2018
- Managed Integrated Transport Management Database System for processing data related to services and passengers.
Education
Bachelor of Science - Information Technology Management
Cork Institute of Technology
09.2018 - 06.2019
Associate of Science - Information Technology Support
Cork Institute of Technology
Cork, Ireland 09.2018 - 06.2019
Leaving Certificate - undefined
St.Colmans College
Skills
Active Directory, Office 365, EOL, Azure ADundefined
Timeline
IAM Specialist
Canada Life
03.2022 - 12.2022
IAM Administrator
Permanent TSB
07.2019 - 03.2022
Bachelor of Science - Information Technology Management
Cork Institute of Technology
09.2018 - 06.2019
Associate of Science - Information Technology Support
Cork Institute of Technology
09.2018 - 06.2019
Administrator
Local Link Cork
03.2017 - 09.2018
Leaving Certificate - undefined
St.Colmans College
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