Conor Allen
IT Support
Coogee,NSW
Summary
Experienced professional in IT security with a focus on identity and access management. Articulate communicator and dynamic contributor.; able to thrive in a collaborative environment, as well as explain technical information to non-technical individuals. Being a positive team player, I enjoy working with other people and the team spirit that it brings, as well as understanding the needs of others. I also like delivering one to one customer service and have a practical approach to problem solving. With an eagerness to be challenged I have an ambition to work with the latest technology to further develop my technical skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
IAM Specialist
Canada Life
Dublin, Ireland
03.2022 - 12.2022
- Responsible for the creation and management of all user’s system access.
- Collaborate with other IT departments to ensure secure access to systems and data
- Managed the team’s overall ServiceNow queue and assigned tickets to colleagues.
- Maintained and configured various active directory accounts and groups responsible for folder access and system access
- Troubleshooting countless issues users had across the business.
- Develop and maintain training materials related to identity and access management.
- Respond to audit findings and implement remediation measures.
IAM Administrator
Permanent TSB
Cork, Munster
07.2019 - 03.2022
- Operate user provision processes across the bank's key systems
- Managing a queue with an average 20-40 tickets per day
- Managing the distribution of tickets to team members
- Continual implementation of role-based access control across the bank’s core financial systems
- Acting as risk champion for the UIAM team
- Ensuring all identified risks are addressed and managed in a proactive manner
- Creation and continual management of procedural documents using Confluence collaboration tool
- Troubleshooting desktop and access issues via phone and email.
Administrator
Local Link Cork
03.2017 - 09.2018
- Managed Integrated Transport Management Database System for processing data related to services and passengers.
Education
Bachelor of Science - Information Technology Management
Cork Institute of Technology
09.2018 - 06.2019
Associate of Science - Information Technology Support
Cork Institute of Technology
Cork, Ireland 09.2018 - 06.2019
Leaving Certificate - undefined
St.Colmans College
Skills
Active Directory, Office 365, EOL, Azure AD
Windows/Linux administration
Experienced with VMware ESXi, vSphere and vCenter Server managementCreating, cloning and deployment of Linux and Windows Virtual Machines using VMware Virtual ClientExpertise on ESXi and ESX Architecture, guest OS installation, setting up of VM priorities, cloning and snapshotsPowerShell scripting
User provisioning
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Desktop support
Service Now
Timeline
IAM Specialist
Canada Life
03.2022 - 12.2022
IAM Administrator
Permanent TSB
07.2019 - 03.2022
Bachelor of Science - Information Technology Management
Cork Institute of Technology
09.2018 - 06.2019
Associate of Science - Information Technology Support
Cork Institute of Technology
09.2018 - 06.2019
Administrator
Local Link Cork
03.2017 - 09.2018
Leaving Certificate - undefined
St.Colmans College