Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Projects
Hobbies
Timeline
Generic

Conor Ensor

London,UK

Summary

Strategic Information Technology Manager skilled in guiding innovative solutions within multiple environments. I am accustomed to driving efficiency and effectiveness through potent team management techniques and the development, deliverance and support of strategic plans.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional IT Manager

Concero Education Technology
01.2023 - Current
  • Lead a team of 9 technicians across a wide regional area, with combined end-user counts exceeding 5,000
  • Ensured adherance to SLAs across the region through data analysis and KPI reviews
  • Utilised negotiation and cost-reduction strategies to secure sixfigure contracts that improved functionality at a lower cost to clients
  • Maintained, allocated, and prioritised annual IT development budgets across multiple organisations
  • Provided second and third-line support to on-site technicians within my team
  • Engaged in performance coaching based on KPIs and future prospects
  • Utilised ITIL management processes to improve productivity and provide increased value for clients.

IT Technician

Concero Education Technology
01.2023 - 01.2023
  • Diagnosis and resolution of technical faults across the TCP/IP stack
  • Administration and maintenance of on-prem bare-metal and virtual servers, including disaster recovery protocols, updates and decommission
  • Configuration and management of LAN, WAN, VLAN, DHCP, DNS
  • Detailed setup and configuration of endpoint devices using GPOs and Intune management
  • Implementation of cyber-security protocols including enforcement of AUPs and Microsoft Secure Score analysis
  • Escalated issues to second and thrid-line support through Freshdesk ticket management system
  • Adhered to SLA in a constantly varied environment and achieved in line with KPIs in ticket resolution.

Tech Leader

Ultimate Activity Camps
01.2022 - 01.2023
  • Management of tech course at camps for participants aged from 814
  • Taught Scratch, Python, HTML and web design.

Camp Manager

Code Camp
01.2021 - 01.2022
  • Management of instructors to ensure smooth content delivery
  • Engaged in the creation of rotas, intervention due to participant behaviour and instructor redirection where required
  • Liased with venue staff and parents for an optimal participant experience.

Actor

Jally Entertainment
01.2021
  • Australian tour of "Margaret Fulton The Musical"

Teacher

Queensland Department of Education
01.2015 - 01.2020
  • Delivered the Australian Curriculum to students from Year 7 12, utilising differentiation pedagogical techniques to cater for individual learning needs
  • Along with regular duties, performed in an advocacy role for students with complex educational needs within a mainstream school setting - included liaising with students, parents and fellow teachers to ensure the flourishing of students at school.

Education

University of Queensland
Brisbane, QLD

Master of Arts -

University of London
London, UK

Skills

  • CRM
  • ITSM
  • ITIL Framework
  • Project Coordination
  • Virtualisation
  • Windows Server & Azure
  • TCP/IP & OSI Model
  • HTML
  • CSS
  • Javascript
  • PowerShell

Accomplishments

    Client Satisfaction

  • The team I lead consistently returns eNPS scores averaging 8 and above compared the company average of 5.

    • Increased SLA Performance

  • By spending time to understand the underlying issues they were presented, I was able to support 2 members of the team to reach the SLA target of 95% from 70%.

Certification

  • CCST - Cisco Certified Support Technician
  • HTML, CSS and Javascript - freecodecamp

Projects

ITAM

  • Integrated Microsoft Power Automate, Apps and List to create an asset tracker and management application implemented at numerous sites in the company.

Cloud Migrations

  • Coordinated, planned and implemented cloud migration projects across the UK South region. Involved auditing current systems, making recommendations using RAG analysis, understanding dependencies before decommissioning on-premise servers and legacy hardware, to installing and configuring cloud-ready infrastructure. Resulted in increased uptime for schools with remote fault diagnostics and costreductions from the employment of further technicians

Hobbies

  • I enjoy a variety of sporting activities from golf to tennis.
  • Completed my first Half-Ironman in Tasmania in 2023 – looking to go the full hog one day just to say I’ve done it!

Timeline

Regional IT Manager

Concero Education Technology
01.2023 - Current

IT Technician

Concero Education Technology
01.2023 - 01.2023

Tech Leader

Ultimate Activity Camps
01.2022 - 01.2023

Camp Manager

Code Camp
01.2021 - 01.2022

Actor

Jally Entertainment
01.2021

Teacher

Queensland Department of Education
01.2015 - 01.2020

University of Queensland

Master of Arts -

University of London

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Conor Ensor