Conrad Lea

• Followed company policies and procedures during shift.
• Drove safely at all times to avoid accidents and harm.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Verified package information to check for accuracy and completeness.
• Tracked delivery status and updated customers for expected delivery time.
• Delivered packages to customer doorsteps and business offices.

• Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
• Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
• Monitored youth behavior and offered guidance and support for positive change.
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Managed and led activities promoting growth in mental, emotional and educational areas.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling and support.
• Completed home welfare checks to align with state and program guidelines.

I provided genuine care and support at all times to meet the needs of the young people at multiple residential houses in the Gold Coast, Logan and Ipswich regions. I built positive and trusting relationships with a large number of young people with high-level needs, many with complex trauma and disorders. I worked closely with and supported the young people, helping them to complete daily tasks, achieve goals, and promote positive behaviour change.

• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
• Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
• Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions.
• Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
• Contacted customers to report delayed delivery times.
• Structured the delivery route run sheet optimizing for time and fuel efficiency.
• Delivered, installed and removed appliances to Brisbane CBD, Bribie Island, Toowoomba, Yamba, and everywhere in between.

I strived to provide a high level of customer service and professionalism whilst working within a high pressure, sometimes problematic environment. I received regular praise from management regarding positive feedback passed on from happy customers. Unfortunately, I had to resign from this role due to injury.

• Proved successful working within tight deadlines and fast-paced atmosphere.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Picked and packed customer orders within a cold environment.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Delivered fresh produce to Gold Coast, Bayside, Ipswich, and Lockyer Valley customers. I provided a level of reliability and built a strong foundation for repeat business, eventually opening avenues for expansion and contract offers from companies such as Spotless, ALH, and The Star Group.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Performed and documented local, interstate and worldwide investigations and recovery.
• Maintained financial accounts by processing customer adjustments.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of accounts.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.

I absolutely enjoyed the investigatory aspect of this role. I strived to hit and exceed my required KPI targets, often obtaining small personal recognition rewards and small team bonuses at the end of the month.

• Trained and managed associates in customer service and sales techniques.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Performed general bar, restaurant and store cleaning and housekeeping duties, as well as opening and closing procedures.

New to the workforce, I was eager to learn more about the industry I found myself a part of, working my way from washing dishes and food preparation to waiting tables in ala carte restaurants and then into bartending, gaming, and retail management. I moved to Australia where I then started work bartending at the Windaroo Hotel, Royal Hotel, and the Imperial Hotels on a casual basis. I would sometimes work in a retail sales role at their attached and detached bottleshops to pick up extra shifts. I then moved completely into retail sales at the Oxenford Tavern drive-through, and The Beer Garden bottleshops located in Tedder Avenue, Main Beach and Cavill Avenue, Surfers Paradise.