CONSTANCE CROSBY
Ipswich
Summary
Dynamic and self-motivated professional with extensive experience at Health New Zealand Te Whatu Ora, excelling in outstanding patient care and emergency response. Proven ability to enhance operational workflows and maintain health and safety compliance, ensuring efficient service delivery while fostering compassionate communication with patients and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Theatre Orderly
The Wesley Hospital
Auchenflower
10.2024 - Current
- Collaborated with other healthcare professionals to provide optimal patient care.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels of stock items, supplies, and equipment to foster smooth and cost-effective unit operations.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
Dispatch Coordinator
Health New Zealand Te Whatu Ora
Lower Hutt
12.2020 - 04.2024
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Demonstrating a high level of initiative and creativity, tackling difficult tasks
- Coordinating/Organizing schedules for optimal coverage of daily workload and adjusted quickly to changing demands, improving response times by prioritizing urgent requests maintaining attention to routine orders
- Streamlining inventory management processes, guaranteeing sufficient supplies for patient care needs
- Strengthened communication between hospital departments by effectively relaying accurate information about patient requirements
- Enhanced operational workflows by producing well-organized documentation systems and updating records accurately as needed
- Maintaining confidentiality of patient information and records secure by using private hospital databases and withholding information from outside sources, safeguarding health information
- Oversaw scheduling tasks and appointments efficiently, ensuring optimal staff coverage and patient safety during peak times without sacrificing quality of service delivery or exceeding budget constraints
- Maximized performance by monitoring daily activities and mentoring team members
- Whilst providing enhanced customer satisfaction, responding promptly to inquiries, and addressing concerns professionally
- Provided exceptional support during emergency situations, enabling swift response from medical teams
- Managing these situations effectively, coordinating alternate routes or resources to minimize disruptions in the process
- Devised and monitored safety performance metrics to assess and improve safety performances, conducting safety audits and inspections to identify workplace hazards and deficiencies
Theatre Orderly/Security Orderly
Health New Zealand Te Whatu Ora
Lower Hutt
12.2017 - 12.2020
- Safe and efficient transfer of patients, medical records, specimens, Lenin, general, clinical, and hazardous waste throughout the hospital
- Responding to emergency situations including security, fires, weather related incidents, medical emergencies, and cardiac arrests
- Ensuring our own and other person's safety at all times
- Reporting all incidents/accidents, including near misses in a timely fashion
- High quality customer service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Ensuring safe transportation of a deceased persons is conducted with dignity and cultural sensitivity
- Improved patient satisfaction by providing attentive and efficient transport services - Transporting patients between departments, facilitating efficient coordination of healthcare services
- Equipment Maintenance - Ensuring all equipment is functional and any repairs are dealt with immediately
- Gas bottles checked, ensuring appropriate levels are contained and regulators are functioning at full capacity with no leaks
- Health and Safety - Actively supporting all health and safety initiatives, whilst maintaining adequate safety standards
- General administrative duties/RT Dispatching
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries
- Skilled at working independently and collaboratively in a team environment
- Worked flexible hours across night, weekend, and holiday shifts
- Furthered skills by actively taking part in employee training and taking classes to improve skills
Bartender Waitress
Chappelle's Bar and Café
Lower Hutt
02.2016 - 03.2017
- Balanced tills accurately handled cash, processed credit card payments
- Prepared mixed drinks, and poured wine, beer, and non-alcoholic beverages
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards
- Maintained bar stocks, replenishing daily as necessary
- Maintained full knowledge of bar and menu items and made recommendations
- Followed safe serving requirements and kept a list of available ride services for inebriated customers
- Neatly set tables
- Delivered food and beverage orders within established time frames
- Changed beer kegs
- Stopped service to any adult furnishing alcoholic beverages to minor
- Performed closing duties including cleaning, sanitizing, and replenishing
- Managing gambling machines
- Supported other areas of the restaurant in set up, clean-up, prep work, and equipment maintenance
- Greeted guests in a pleasant and courteous manner
- Answered questions about menu selections and made recommendations when requested
Education
Certificate in Health and Wellbeing level 3 - Practical Health Training
Career Force
Skills
- Outstanding patient care
- Health and safety compliance
- Attention to detail
- Compassionate communicator
- Self-motivated
- Well organized
- Data management
- Food and beverage specialist
- Highly responsible and reliable
- CPR and First Aid
- Emergency Response Procedures
- Multitasking Abilities
Certification
- LCQ - License Control Qualification, Qualified to understand my obligations as an employee or manager in the liquor industry.
- Conflict Resolution Course, Learning how to manage difficult customers and how to spot fake forms of identification.
- Harm Minimization, Gambling awareness course on how to identify and help customers with gambling problems.
- Host Responsibility Course, A course to learn how to spot and manage intoxicated patrons.
- Resuscitation and Manual Handling, A course on how to safely perform CPR on persons of all ages.
- FETS Fire and Emergency Training Solutions, Suppress fire with hand extinguishers and fixed hose reels.
- Safe Handling of Medical Gases, Certificate of attendance.
- Waste Management Compactor Training, Instruction on operation and use of a waste management compactor machine.
- Career Force - Certificate in Health and Wellbeing level 3, Practical Health Training course through NZMA.
- Safe Practice Effective Communication (SPEC), District Health Board (DHB) national four-day training course.
- Nevis Training, A course developed to enhance the skills and knowledge essential for delivering quality customer service.
- Coachio Group - Health and Safety Representative training
- Vertical Horizon - Chemical handling and storage course, Demonstrate knowledge of safe management and potential adverse effects of hazardous substances.
References
Esavra Delaney
Team Leader of Orderlies and Security
Health New Zealand Te Whatu Ora
04 570 9743 - 022 031 6715
esavra.delaney@huttvalleydhb.org.nz
Stephen Oxtoby
Theatre Orderly Manager
The Wesley Hospital
044138447
stephen.oxtoby@uchealth.com.au
Affiliations
- Being Outdoors - Gardening, hiking, camping and road trips.
- Passion for animals - Basic level care. fostering, walking and rehoming.
- Art - Music and Photography has been a life long hobbie of mine.
Timeline
Theatre Orderly
The Wesley Hospital
10.2024 - Current
Dispatch Coordinator
Health New Zealand Te Whatu Ora
12.2020 - 04.2024
Theatre Orderly/Security Orderly
Health New Zealand Te Whatu Ora
12.2017 - 12.2020
Bartender Waitress
Chappelle's Bar and Café
02.2016 - 03.2017
Certificate in Health and Wellbeing level 3 - Practical Health Training
Career Force
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