CONSTANTIA NICOLAOU
Gold Coast Biggera Waters,QLD
Summary
Motivated and enthusiastic individual passionate about creating meaningful engagement and provision of client centred care. My area of interest is in Forensic Social Work where the nuances of mental health concerns, human rights and fair treatment is ensured. I have a comprehensive knowledge of social justice, mental health and criminal justice issues affecting society and marginalised communities. I aim to implement my patient demeanour, compassionate interpersonal skills and drive to advocate for change. I am able to utilise my diverse skills, education and previous work experience to facilitate positive outcomes. I am dedicated to leveraging my knowledge of Criminology, Psychology and Social Work through an anti-oppressive lens, providing a safe and socially just environment for clients.
Overview
8
8
years of professional experience
Work History
Supervised Contact and Youth Work
Gold Coast Family Centre
2024.02 - Current
- Effectively facilitate supervised contact visits with children and families within the Child Protection System and Family Law Court
- Maintained detailed records of each visit, documenting observations, concerns, and any incidents that occurred for case management purposes.
- Work collaboratively in a multidisciplinary team – Child Protection and Family Law Court specific
- Maintenance of professional boundaries with parents and children
- Transport children to and from relevant contacts, schools, carer homes or Child Safety
- Manage cases where parents have mental health concerns, prior criminal records, domestic and family violence, DVO’s, sexual abuse and other complex concerns
- Safeguarded the welfare of children through consistent monitoring, ensuring ongoing compliance with safety plans.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths' wellbeing.
Cafe All-rounder
Degani Hope Island
2022.10 - 2023.10
- Interacted with customers regularly and providing a hospitable environment
- Produced high quality coffee and serve food and drinks to customers in timely and efficient manner
- Operated cash registers, handling payments, cleaning, and providing good customer service
- Successfully supported manager, as well as fellow team members, by ensuring day-to-day operations run smoothly
- Team player and promoted positive friendly working environment
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Counselling Assistant
Mindology
2022.01 - 2022.05
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Worked collaboratively with multidisciplinary team to develop effective client centred care
- Demonstrated ability to think critically and develop interpersonal skills
- Delivered efficient personalized mental health service to clients alongside counsellor
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Get Set for Work Youth Mentor
PCYC
2022.01 - 2022.03
- Provided positive relationships with youth who experience barriers in their everyday life such as mental illnesses, domestic violence, and other familial issues
- Demonstrated positive attitude, compassion, and consistent support
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Established safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Organized community service projects to promote social responsibility among youths, leading to increased participation in local initiatives.
- Promoted personal accountability and growth towards their objectives.
- Encouraged exploration of personal interests by guiding youths in identifying their strengths and passions.
- Served as positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout mentoring relationship.
Case Manager
Agape Outreach
2021.01 - 2021.10
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients' families and support networks, involving them in case management process as appropriate.
- Engaged in food run, dropping off food to homeless individuals from Tweed to Southport
- Required to keep open mind and work in unpredictable environment
- Worked collaboratively in multidisciplinary environment
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Kiosk Service Assistant
Standley Chasm
2020.01 - 2020.02
- Successfully collaborated with diverse team to develop and execute excellent customer service skills in fast-paced environment
- Provided proficient information and enquiries of facility and tourist attraction
- Establish high standard of service through serving food and drinks
- Responsible for opening and closing store and money handling
- Communicating with customers upon entry and throughout their time at the Chasm
- Handled social media accounts - posting promotions and photos, customer visits and information of the Chasm
- Resolved client inquiries and issues, maintaining high level of professionalism and courtesy.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Provided exceptional support for various departments, ensuring smooth daily operations.
School Captain
2017.01 - 2018.01
- Main focal points for student concerns, organizing events, and demonstrating efficient leadership skills throughout high school
- Conducted, lead and attended all student council meetings, host events and handled concerns from student body
- Effective public speaking skills and provided fair leadership
- Responsible for school representation, delegating tasks and chaperoning
- Collaboratively worked in multidisciplinary team
- Demonstrated equity, empathy and passion for positive change
Netball Club Coach
Radars Netball
2016.01 - 2018.01
- Efficaciously managed and organized appropriate range of drills, exercises and activities for an under 11’s netball team
- Taught relevant skills, techniques and mentored young girls to improve their game
- Effective, thorough communication and demonstration of patience with younger kids
- Successfully collaborated team, motivated and portrayed positive attitude
- Enhanced team performance by implementing new coaching strategies and techniques.
- Developed athletes' skills through targeted training sessions and individualized feedback.
- Improved team cohesion with regular team-building exercises and social activities.
- Coordinated fundraising efforts to support club initiatives while also fostering community engagement and support for local businesses.
Education
Master of Social Work -
Griffith University
Gold Coast, QLD06.2025
Bachelor of Psychological Science/Bachelor of Criminology and Criminal Justice -
Griffith University
Gold Coast, QLD01.2022
Certificate of Graduation -
Smithfield State High School
Cairns, QLD11.2018
Skills
- Strong sense of empathy and emotional resilience
- Excellent interpersonal and communication skills
- Complete relevant case notes with attention to detail
- Awareness of importance of cultural diversity
- Critical thinking and conflict resolution skills
- Understanding of importance of client confidentiality
- Form and amplify strong relational bonds
- Client advocacy and Mental health awareness
- Ability to work autonomously and collaboratively in a team environment
Volunteering Awards Acknowledgements
- 2018 School Captain – Smithfield State High School
- Certificate of Congratulations – Learning Academy, Tropical North Learning Academy, Smithfield State High School (2014-2018)
- School Council – Trinity Beach State Primary School (2012-2013), Smithfield State High School (2014-2018)
- Certificate of Academic Excellence – Smithfield State High School (2014-2018)
- Certificate of Attendance – Smithfield State High School (2014-2018)
- Spirit of the Salty Award – Smithfield State High School (2017)
- Netball Coach – (2016-2018)
- School Netball Team Captain (2016-2018)
- Grade Fundraising (2014-2018)
- Relay For Life (2014-2016)
- Agape Outreach (2021)
Additional Information
I also have the following:
Blue card, police checks and relevant vaccinations
Completed Mental Health First Aid course
I have a current Australian driver’s license
Certificate 5 Nutrition: Health and Wellness Coach/Sports Nutrition Coach
References
- Felicia Zshamirzze, 0444505050
- Brenda Evans, 0452925404
- Jennifer Hughes 0414518387
Timeline
Supervised Contact and Youth Work
Gold Coast Family Centre
2024.02 - Current
Cafe All-rounder
Degani Hope Island
2022.10 - 2023.10
Counselling Assistant
Mindology
2022.01 - 2022.05
Get Set for Work Youth Mentor
PCYC
2022.01 - 2022.03
Case Manager
Agape Outreach
2021.01 - 2021.10
Kiosk Service Assistant
Standley Chasm
2020.01 - 2020.02
School Captain
2017.01 - 2018.01
Netball Club Coach
Radars Netball
2016.01 - 2018.01
Master of Social Work -
Griffith University
Bachelor of Psychological Science/Bachelor of Criminology and Criminal Justice -
Griffith University
Certificate of Graduation -
Smithfield State High School
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