Constantina Elfar
Summary
I have the ability to establish strong customer relationships and effectively identify customer needs, with a proven track record of meeting and exceeding sales objectives. I am highly experienced in developing sales strategies and achieving revenue goals and possess the ability to build customer relationships, identify customer needs, and deliver solutions. I have beyond exceptional communication, organisational, and problem-solving skills whilst being a highly motivated worker with experience in a fast-paced retail environment. I am highly skilled in providing excellent customer service and upselling products whilst being reliable with a good work ethic and the strong ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
Work History
Manager
Too Good Cafe
Campbelltown, NSW
11.2024 - Current
- Led daily operations, ensuring high standards of service and product quality.
- Trained and mentored staff to enhance service efficiency and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated team schedules, ensuring adequate coverage during peak hours.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Works Coordinator
Decorug
Auburn
02.2024 - 10.2024
- Coordinate customer installations and finalize payments, ensuring timely project completion.
- Track delayed supplier orders and update customers, maintaining transparency.
- Organize rug deliveries between stores and customers, optimizing logistics.
- Calculate weekly revenue from home improvement products, providing financial insights.
- Answer 20-30 daily customer calls, resolving queries efficiently.
Sales Consultant
Decorug
Sydney, New South Wales
07.2022 - 02.2024
- Communicated product features, advantages, and benefits to customers.
- Analyzed customer needs and interests, determining appropriate products.
- Scheduled appointments with prospective customers to discuss purchase options.
- Assisted customers with product inquiries and provided technical advice where necessary.
- Negotiated pricing terms and conditions for successful closure of deals.
- Provided product demonstrations in order to showcase features and benefits.
- Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
- Built relationships with prospects to increase sales opportunities.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Collaborated with internal teams to ensure smooth delivery of services.
- Handled incoming product or service inquiries, overcoming objections to capture new revenue.
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Negotiated contracts and prices with clients to exceed sales goals.
- Handled client deposits and transactions and updated billing information in company databases.
- Provided technical assistance to customers in order to resolve issues promptly.
Manager
Fishery n Co
Sydney, New South Wales
02.2021 - 12.2021
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Communicated plans and actions to meet departmental goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted quality, timely performance feedback and performance appraisals.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Crew Trainer
McDonalds
Sydney, New South Wales
10.2015 - 12.2020
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
- Ensured compliance with all safety regulations, company policies and procedures in the workplace.
- Taking orders, making their food/ coffee within the 3 minute mark.
- Developed alternative training methods if expected improvements are not seen.
Hospitality Worker
Mr Seafood
Sydney, New South Wales
04.2019 - 09.2020
- Provided friendly and efficient service to customers while taking orders and making recommendations.
- Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
- Performed opening and closing duties such as setting up necessary supplies and cleaning all equipment.
- Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors.
- Developed knowledge of menu items in order to make appropriate suggestions for customers.
- Followed proper sanitation standards while preparing food items according to health regulations.
- Worked closely with management team to ensure smooth operations throughout shifts.
- Provided exceptional customer service to guests during their stay.
- Organized take-out orders in an efficient manner for delivery or pick up by customer.
Education
Teaching Education Studies - Primary School Teaching Candidate
Curtin University
01.2024
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Cecil Hills High School
Skills
- Time Management - Expert
- Product Knowledge - Expert
- Customer Relationship Management - Experienced
- Sales - Expert
- Cash Handling - Expert
- Customer Service - Expert
- Negotiations - Expert
- Confidentiality - Experienced
- Upselling - Expert
- Cash Register Operations - Expert
- Payment Processing - Expert
LANGUAGES
Greek - Native
English - Native
Hobbies and Interests
I love spending quality time with my family and creating memories.
Going on little getaways and travelling with my husband.
I love being creative and bringing things to life.
Timeline
Manager
Too Good Cafe
11.2024 - Current
Works Coordinator
Decorug
02.2024 - 10.2024
Sales Consultant
Decorug
07.2022 - 02.2024
Manager
Fishery n Co
02.2021 - 12.2021
Hospitality Worker
Mr Seafood
04.2019 - 09.2020
Crew Trainer
McDonalds
10.2015 - 12.2020
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Cecil Hills High School
Teaching Education Studies - Primary School Teaching Candidate
Curtin University