Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
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Constantina Elfar

Summary

I have the ability to establish strong customer relationships and effectively identify customer needs, with a proven track record of meeting and exceeding sales objectives. I am highly experienced in developing sales strategies and achieving revenue goals and possess the ability to build customer relationships, identify customer needs, and deliver solutions. I have beyond exceptional communication, organisational, and problem-solving skills whilst being a highly motivated worker with experience in a fast-paced retail environment. I am highly skilled in providing excellent customer service and upselling products whilst being reliable with a good work ethic and the strong ability to quickly adapt to new tasks and environments.

Overview

10
10
years of professional experience

Work History

Manager

Too Good Cafe
11.2024 - Current
  • Led daily operations, ensuring high standards of service and product quality.
  • Trained and mentored staff to enhance service efficiency and customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Coordinated team schedules, ensuring adequate coverage during peak hours.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.

Works Coordinator

Decorug
02.2024 - 10.2024
  • Coordinate customer installations and finalize payments, ensuring timely project completion.
  • Track delayed supplier orders and update customers, maintaining transparency.
  • Organize rug deliveries between stores and customers, optimizing logistics.
  • Calculate weekly revenue from home improvement products, providing financial insights.
  • Answer 20-30 daily customer calls, resolving queries efficiently.

Sales Consultant

Decorug
07.2022 - 02.2024
  • Communicated product features, advantages, and benefits to customers.
  • Analyzed customer needs and interests, determining appropriate products.
  • Scheduled appointments with prospective customers to discuss purchase options.
  • Assisted customers with product inquiries and provided technical advice where necessary.
  • Negotiated pricing terms and conditions for successful closure of deals.
  • Provided product demonstrations in order to showcase features and benefits.
  • Conducted follow-up calls with customers post purchase in order to address any issues or concerns.
  • Built relationships with prospects to increase sales opportunities.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Collaborated with internal teams to ensure smooth delivery of services.
  • Handled incoming product or service inquiries, overcoming objections to capture new revenue.
  • Demonstrated excellent customer service skills when dealing with client inquiries.
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Provided technical assistance to customers in order to resolve issues promptly.

Manager

Fishery n Co
02.2021 - 12.2021
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Communicated plans and actions to meet departmental goals.
  • Resolved conflicts between team members promptly using sound judgment based on company policies.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

Crew Trainer

McDonalds
10.2015 - 12.2020
  • Assigned tasks and responsibilities to crew members based on abilities and experience.
  • Assisted in resolving conflicts between team members and providing guidance on how to work together effectively.
  • Ensured compliance with all safety regulations, company policies and procedures in the workplace.
  • Taking orders, making their food/ coffee within the 3 minute mark.
  • Developed alternative training methods if expected improvements are not seen.

Hospitality Worker

Mr Seafood
04.2019 - 09.2020
  • Provided friendly and efficient service to customers while taking orders and making recommendations.
  • Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.
  • Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
  • Performed opening and closing duties such as setting up necessary supplies and cleaning all equipment.
  • Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors.
  • Developed knowledge of menu items in order to make appropriate suggestions for customers.
  • Followed proper sanitation standards while preparing food items according to health regulations.
  • Worked closely with management team to ensure smooth operations throughout shifts.
  • Provided exceptional customer service to guests during their stay.
  • Organized take-out orders in an efficient manner for delivery or pick up by customer.

Education

Teaching Education Studies - Primary School Teaching Candidate

Curtin University
01.2024

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Cecil Hills High School

Skills

  • Time Management - Expert
  • Product Knowledge - Expert
  • Customer Relationship Management - Experienced
  • Sales - Expert
  • Cash Handling - Expert
  • Customer Service - Expert
  • Negotiations - Expert
  • Confidentiality - Experienced
  • Upselling - Expert
  • Cash Register Operations - Expert
  • Payment Processing - Expert

LANGUAGES

Greek - Native
English - Native

Hobbies and Interests

I love spending quality time with my family and creating memories. 

Going on little getaways and travelling with my husband. 

 I love being creative and bringing things to life.

Timeline

Manager

Too Good Cafe
11.2024 - Current

Works Coordinator

Decorug
02.2024 - 10.2024

Sales Consultant

Decorug
07.2022 - 02.2024

Manager

Fishery n Co
02.2021 - 12.2021

Hospitality Worker

Mr Seafood
04.2019 - 09.2020

Crew Trainer

McDonalds
10.2015 - 12.2020

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Cecil Hills High School

Teaching Education Studies - Primary School Teaching Candidate

Curtin University

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Constantina Elfar