Constanza Alvez

• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Adhered to safety protocols by enforcing proper equipment usage.
• Maintained required records of work hours, budgets and payrolls.
• Increased employee performance through effective supervision and training.
• Trained and mentored new staff on cleaning and safety protocols.
• Monitored staff performance and provided feedback to drive productivity.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Established and enforced safety protocols and guidelines for staff.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Providing leadership, supervision and direction to the cleaning team
  • Responsible for the delivery of exceptional cleaning services according to standards
  • Training and developing all BACS cleaners.
  • Inspecting and conducting Quality Control
  • Be a competent and meticulous cleaner of designated areas including technical environments involving scrubbing surfaces, dusting, mopping, vacuuming. This may also include ancillary cleaning of toilets and refilling consumables, etc.
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• SKILLS

Solid experience in the cleaning industry
• 2 years' experience in supervising staff for the supervisor roles
• Outstanding communication skills, both written and verbal
• Intermediate computer skills,
• Flexibility in availability in meeting peak demands during and after business hours
• WHS awareness on cleaning sites
• Cert III in Asset Maintenance

• Monitored customers for signs of security concerns and escalated issues to management.
• Prioritized helping customers over completing other routine tasks in store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Managed efficient cash register operations.
• Recommended complementary purchases to customers, increasing revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Wrapped, boxed and weighed bakery department products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.
• Adhered to safety protocols by enforcing proper equipment usage.
• Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
• Placed orders for housekeeping supplies and guest toiletries.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Evaluated employee performance and developed improvement plans.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Worked with front desk to respond promptly to all guest requests.
• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Completed schedules, shift reports, and other business documentation.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Increased employee performance through effective supervision and training.
• Managed laundry sorting, washing, drying, and ironing.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Auditing & compliance
• Training & supervision of staff
• Ensure all cleaning requirements are met each shift
• Interacting with the residents in friendly, helpful and positive manner
• Ensure the homes are cleaned to a high standard
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• Skills
• Previous cleaning experience in a commercial, health care or Aged Care environment
• Leadership/supervisor experience
• Solid knowledge of cleaning products and safe handling, storage and disposal of chemicals
• Previous experience working with and using cleaning equipment
• Clear communication skills both written and verbally
• A passion for interacting with the residents

• Demonstrated leadership skills in managing projects from concept to completion.
• Paid attention to detail while completing assignments.
• Developed strong communication and organizational skills through working on group projects.
• Resolved problems, improved operations and provided exceptional service.
• Accurately logging Technical Support and Service Requests
• Performing general administration duties including email enquiries, ad-hoc requests for documentation
• Collaborating with internal stakeholders to offer superior customer service
• Responsible for answering and dealing with customer/ dealer queries in a professional and timely manner.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Strengthened communication skills through regular interactions with others.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Ran errands and provided general office support in a professional environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.

SKILLS

• I have a good understanding of a fast-paced contact centre customer service or FMCG support environment
• Strong computer literacy including Microsoft Word, Excel and data entry skills
• Typing speed- 40 wpm (minimum)
• High level of accuracy, excellent attention to detail and problem-solving skills
• SAP or similar ERP/CRM experience
• Complaints handling skills

• Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
• Documented and updated customer records in [Software] to record interactions and facilitate follow-up.
• Followed-up with online price quotes via email and phone to answer questions and close sales.
• Developed and updated databases to handle customer data.
• Handling calls, emails and live chats for our clients, putting their needs first, delighting each one and providing top notch service.
• Sought ways to improve processes and services provided.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and backed up other customer service managers.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promptly responded to inquiries and requests from prospective customers.
• Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
• Managed timely and effective replacement of damaged or missing products.
• Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Collaborated closely with cross-functional departments to deliver high customer satisfaction.
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Increased efficiency and team productivity by promoting operational best practices.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Promoted available products and services to customers during service, account management, and order calls.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Answered live online chats to give quick answers and solve problems faster.
• Developed customer service processes to improve customer satisfaction.
• Responded proactively and positively to rapid change.
• Implemented and developed customer service training processes.
• Monitored customer feedback and performance indicators to identify areas for improvement.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Trained staff on operating procedures and company services.
• Created and maintained detailed database to develop promotional sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Cross-trained and provided backup support for organizational leadership.
• Assisted clients with product questions to facilitate online ordering process.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Conducted customer service training sessions for new team members.

SKILLS

• Experience in a technical support position with clients who require varying degrees of troubleshooting.
• Trained new personnel regarding company operations, policies and services.
• Experience with Salesforce within a customer service team
• Practical understanding and interest of how software works (MS Office, websites, etc.)

• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Answered up to [Number] incoming calls in busy, fast-paced global call center.
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Documented and detailed calls and complaints using call center's CRM database.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.
• Boosted customer service satisfaction ratings through consistent quality control.
• Educated customers on current promotions, upgrades, or new offerings available under current plan.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Responded to customer calls and emails to answer questions about products and services.
• Resolved customer complaints and addressed emergency requests and needs.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Attended telephone skills and program information training sessions to boost aptitude.
• Detailed payment options and explained price, receipt and billing details to customers.
• Processed debit and credit card and electronic check payments.
• Educated customers on company systems, form completion, and access to services.
• Approved and terminated customer contracts upon request.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

SKILLS

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Delivered services to customer locations within specific timeframes.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.

• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.
• Identified issues, analyzed information and provided solutions to problems.
• Worked well in a team setting, providing support and guidance.
• Applied effective time management techniques to meet tight deadlines.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Delivered services to customer locations within specific timeframes.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites, and operating heavy machinery.
• Worked flexible hours across the night, weekend, and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.preparing tax returns and ensuring that taxes are paid properly and on time.
• Evaluating financial operations to recommend best practices, identify issues and strategize solutions, and help organizations run efficiently
• Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
• Worked flexible hours across night, weekend and holiday shifts.provide advice on taxation issues to organizations or individuals.
• Estimating and tracking tax returns
• Completing regular (quarterly and annual) tax reports
• Complete quarterly and annual tax reports
• Organize and update the company’s tax database
• Recommend tax strategies that align with business goals
• Prepare necessary paperwork for tax payments and returns
• Share financial data with the accounting department
• Identify tax savings and suggest ways to increase profits
• Follow industry trends and track changes related to taxes
• Liaise with internal and external auditors
• Forecast tax predictions to senior managers

SKILLS

• Proven work experience as a Tax Accountant, Tax Analyst, Tax Preparer
• Knowledge of accounting and bookkeeping procedures
• Familiarity with accounting software packages
• Computer literacy (MS Excel in particular)
• Excellent analytical and time management skills
• Strong numeracy skills
• Keen attention to detail