CONSTANZA ZELAYA
Southport,QLD
Summary
International student with experience working in customer service, currently searching for a job in the field of hospitality/retail to sustain myself while I study. I am passionate about providing great customer service and attending customer needs to the best of my ability and have done that for over 5 years while and after completing my degree back home. I am available for an immediate start and able to work 24 hours per week with flexibility to shift my school timetable as needed.
Overview
9
9
years of professional experience
Work History
Runner, Waitress and Hostess
Mirazu Restaurant
01.2023 - 06.2023
- Welcomed and greeted customers and allocated a table for them
- Also developed rapport with clients, took their orders and made myself available to ensure they had a great experience at the restaurant
- Worked collaboratively as a team to ensure all tasks (including cleaning of the common areas) were properly and effectively done
Lawyer and Legal Admin Support
Chilean Legal System
07.2019 - 02.2023
- Compiled documents with legal information to present to the judges who needed to approve these documents to make them available for the parties involved
- Wrote official letters to request information from the parties involved and ensured to use accurate wording and format
- Provided face-to-face support to civilians who had legal enquiries
Waitress
Burgery - Fast Food Restaurant
01.2018 - 07.2019
- Provided excellent service to all customers including greeting them on arrival, taking their orders, ensuring the orders were right and they were happy with the service and then get their bills accordingly and also supported the team with take away orders
- Worked in a fast-paced environment making sure I could multitask without loosing focus and delivering exceptional customer service
Waitress, Hostess and Bartender
Casual Events And Functions
03.2014 - 12.2017
- Worked a different events in Vina del Mar providing different services including waitressing, bartending and general event staffing and made myself available to cover any needed shifts
- Worked with different people at each event demonstrating adaptability and flexibility and learnt quickly on the spot what was required from me at each event
Waitress
Cuernos Del Toro Restaurant And Hostel
12.2014 - 02.2015
- Greeted new customers, discussed specials, and took drink and food orders with maximum level of precision and delivering exceptional customer service at all times
- Displayed enthusiasm and promoted excellent service to customers and attended to any needs they may have such as food intolerances/allergies
Education
English Language Course -
Inforum Education
Gold Coast, QLD05.2024
Bachelor of Law -
Andrés Bello University
Vina Del Mar03.2018
Skills
- Excellent customer service
- Works well as part of a team
- Experience working in customer service
- Excellent manners and communication skills
- Fast learner and can-do attitude
- Punctual and reliable worker
- Valid QLD RSA holder
Timeline
Runner, Waitress and Hostess
Mirazu Restaurant
01.2023 - 06.2023
Lawyer and Legal Admin Support
Chilean Legal System
07.2019 - 02.2023
Waitress
Burgery - Fast Food Restaurant
01.2018 - 07.2019
Waitress
Cuernos Del Toro Restaurant And Hostel
12.2014 - 02.2015
Waitress, Hostess and Bartender
Casual Events And Functions
03.2014 - 12.2017
English Language Course -
Inforum Education
Bachelor of Law -
Andrés Bello University
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