Contessa Carpio
Clyde North,VIC
Summary
Dynamic recruitment leader with a proven track record at MacKillop Family Services, enhancing talent acquisition through innovative recruitment marketing and effective communication. Skilled in candidate evaluation and employee onboarding, I've significantly improved hiring quality and efficiency. Expertise in data-driven decision-making and training development, achieving notable recruitment targets.
Overview
8
8
years of professional experience
Work History
Recruitment Advisor
MacKillop Family Services
10.2023 - Current
- Assisting Hiring Managers within my designated portfolio with end-to-end recruitment of open roles including understanding business needs, drafting and posting job ads, and sourcing candidates where pool of candidates is not readily available
- Providing efficient and effective recruitment support to hiring managers
- Improving recruitment an onboarding timeframe
- Review position descriptions to ensure they are in line with MacKillops requirements
- Extract key information from position descriptions to draft a high quality, engaging job advertisements by using current recruitment techniques and strategies to attract high-quality calibre of candidates
- Enter job advertisements into HRIS, as well as upload job advertisements to Seek, LinkedIn, Ethical Jobs and any other online job boards as required
- Ensure all job advertisements are uploaded within the required timeframes
- Provide advice on screening candidates, provide interview support manage various stakeholders within the recruitment process
- Administer and review psychometric tests
- Support hiring managers with communicating with applicants, reference checking and offer manager
- Approve of new hire requests
- Assist with seamless onboarding
- Report to hiring managers (and HR partners as required) on the status of vacancies
- Liaise wit HR partners regarding recruitment-related employee relations matters
- Undertake the administration activities that support recruitment
- Provide efficient and effective customer service
Recruitment Team Leader
MacKillop Family Services
01.2023 - 10.2023
- Lead the recruitment team in supervision
- Set goals and manage the recruitment team effectively, encouraging a focus on delivery and results
- Oversee the day-to-day operation of the recruitment team and coordinate the distribution of work
- Address any performance concerns that may arise within the recruitment team (in consultation with the HR Manager – Engagement)
- Create an inspiring team environment with a culture of open communication
- Prioritise recruitment workflows and tasks within designated time constraints, ensuring the delivery of weekly recruitment targets
- Work closely with Communications team to develop innovative recruitment adverts and campaigns
- Work closely with Executives, Managers, HR Partners, and other stakeholders as required to ensure all processes relating to recruitment are efficient and effective
- Educate hiring managers on recruitment and selection processes through both formal and informal training
- Provide efficient and effective customer service, dealing with queries promptly and in a courteous, helpful and friendly manner
- Make recruitment recommendations and present ideas and strategies to leadership groups
- Prepare reports, presentations and other documents as required
- This includes monthly reports and statistics relating to the key performance indicators relating to recruitment data
- Ensure the accurate and secure management of information on relevant HR systems
- Attend and contribute to team meetings as well as other internal meetings that require recruitment input
- Identify opportunities for improvement in Human Resource processes and procedures and assist in their implementation
- Undertake other duties as required
Recruitment Advisor – Casual Position
Wise Employment
11.2022 - 01.2023
- I reported to the National Talent Manager, I provide recruitment advice and support on processes, procedures, and recruitment related activities to hiring managers as well as ensuring an exceptional professional candidate experience
- Screening candidate applications
- Conduct telephone screens and shortlist candidates for interviews
- Conduct end to end recruitment across the business unit
- Identify staffing requirements and strategies, ensuring a high standard of placements are achieved in a timely manner
- Coordinating interviews with the hiring managers, acquiring and sourcing potential applicants through online advertising, social media, word of mouth, brand awareness, staff referrals and developing talent pipelines for future vacancies
- Administer the online recruitment management system, assisting with employee on-boarding processes for new hire, ensuring a smooth transition and ensuring a positive and seamless candidate experience
- All administration duties
Talent Acquisition Recruitment Partner – Casual Position
Nextt Group
01.2022 - 10.2022
- I reported to the National Talent Manager, I provide recruitment advice and support on processes, procedures, and recruitment related activities to hiring managers as well as ensuring an exceptional professional candidate experience
- Screening candidate applications
- Conduct telephone screens and shortlist candidates for interviews
- Conduct end to end recruitment across the business unit
- Identify staffing requirements and strategies, ensuring a high standard of placements are achieved in a timely manner
- Coordinating interviews with the hiring managers, acquiring and sourcing potential applicants through online advertising, social media, word of mouth, brand awareness, staff referrals and developing talent pipelines for future vacancies
- Administer the online recruitment management system, assisting with employee on-boarding processes for new hire, ensuring a smooth transition and ensuring a positive and seamless candidate experience
- All administration duties
Recruitment Officer - Casual
24 Hour Priority Care
07.2021 - 01.2022
- Company Overview: I am part of a small, specialised boutique company who provides Residential & Youth workers in the out of home care Sector
- Handle all the recruitment needs, end-to-end process
- Applications coming in via indeed, website and mobile phone
- Conducting phone interviews, requesting, and obtaining all mandatory documents required to work in the industry
- Conducting phone references
- Sending contracts and onboarding them into the recruitment system deputy
- Updating and ensuring all staff members are compliant with documents in the system – both new and old staff, requesting documents when they are expiring
- Update the system accordingly
- Liaising with clients and sending documents off to register staff member on the carer’s registration
- Assisting the rostering team with filling shifts when they are released from clients
- Ensuring they are filled in a timely and professional manner
- When staff cancel shifts advising and updating the clients of any changes made to each unit
- Ensuring all communication again is logged in to the system
- All Ad Hoc Administration duties
- Conducting supervision calls with staff members who have received feedback negative feedback from clients, putting them on 4-week performance plans and checking in on a weekly basis
- Ensuring all communication is confidential and logging all documents correctly
- Updating processes and procedures as I see fit – to ensure the process is run smoothly, also aligning with the changes the government and department have advised
- I am part of a small, specialised boutique company who provides Residential & Youth workers in the out of home care Sector
People & Culture Manager
Essential Personnel Services
06.2018 - 06.2021
- Company Overview: I am part of a small company who provides Residential & Youth workers in the out of home care Sector and Youth Justice Juvenile Centre
- Coordinate & facilitate the recruitment & employment of both field and office staff including drafting advertisements, shortlisting, interviewing, training, and conducting reference checks
- Generate and maintain HR correspondence and documentation, including new starter, induction, and changes of employment documentation
- Facilitate Dispute Resolution, Investigations and Grievance Management for Staff/Clients
- Monitoring training records and prompting training needs and assisting
- Maintenance of the probationary review registers and working with the Managers throughout this period
- Attending to both internal and external HR enquiries including staff & client queries
- Providing general administrative support to the business, peers, and colleagues
- Regular review and maintenance of HR policies, procedures, guidelines, and job descriptions
- Act as a contact point for general enquiries in relation to HR
- Assist with the performance management process including preparing performance management documentation, coordinating disciplinary meetings, and providing guidance and support to supervisors
- Contribute to the research, development, and implementation of WHS policies and procedures
- Coordinate Emergency Warden and First Aid Officer requirements including coordinating relevant training
- Assist with staff benefits program and initiatives exercises
- Maintain employee files ensuring that confidentiality is always maintained
- I am part of a small company who provides Residential & Youth workers in the out of home care Sector and Youth Justice Juvenile Centre
Business Support Candidate Manager
Randstad
04.2017 - 06.2018
Education
HR Essential Certificate -
Australian Institute of Management
01.2019
Cert III - Business
Technology Institute of Victoria
01.2012
Year 12 VCE -
Kambrya College
01.2007
Skills
- Reference Verification
- Candidate Evaluation
- Data-driven decision making
- Job market analysis
- Recruitment marketing
- Applicant assessment
- Recruitment
- Effective communication
- Candidate interviews
- Employee hiring
- Interviewing Skills
- Talent acquisition
- Training and development
- Employee Onboarding
References
Upon Request
Voluntaryexperience
Little Crete Basketball Club, 01/01/16, 01/01/22, Team Manager, Rostering and organising of weekly scorers., Liaising any club information to all parents., Organising loan uniforms for new players., Posting game times and changes each week., Team Coach, Running training on a weekly basis – assisting the head coach with basketball drills., Coaching to the best of my ability children ages 7-11 years of age.
References
References available upon request.
Timeline
Recruitment Advisor
MacKillop Family Services
10.2023 - Current
Recruitment Team Leader
MacKillop Family Services
01.2023 - 10.2023
Recruitment Advisor – Casual Position
Wise Employment
11.2022 - 01.2023
Talent Acquisition Recruitment Partner – Casual Position
Nextt Group
01.2022 - 10.2022
Recruitment Officer - Casual
24 Hour Priority Care
07.2021 - 01.2022
People & Culture Manager
Essential Personnel Services
06.2018 - 06.2021
Business Support Candidate Manager
Randstad
04.2017 - 06.2018
HR Essential Certificate -
Australian Institute of Management
Cert III - Business
Technology Institute of Victoria
Year 12 VCE -
Kambrya College
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