Cooper Airth

• Provide exceptional customer service in a fast-paced, high-end dining environment.
• Welcome guests, manage bookings, and ensure smooth seating arrangements.
• Collaborate with kitchen and bar staff to ensure timely service and guest satisfaction.
• Resolve customer concerns with professionalism and a solution-focused approach.
• Maintain cleanliness and presentation standards across all service areas.
• Handle POS transactions and manage payments with accuracy and efficiency.
• Maintaining strong interpersonal and communication skills with a focus on customer satisfaction.
• Constant multitasking under pressure while maintaining attention to detail.
• Encouraging teamwork and time management in a busy hospitality environment.
• Constant upselling and product knowledge to enhance guest experiences.

This position was between all 3 of the Natale Groups restaurants; Alphabet St (Thai), Giro Osteria (Italian), and Johnny Hu (Chinese).

By the time I had finished with the Natale Group I was a competent Waiter/sometimes Restaurant Supervisor across all three establishments.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.

• Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
• Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
• Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
• Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.