Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Cooper Birtles

West Hoxton,NSW

Summary

Dynamic and adaptable professional with experience at McDonald's, excelling in fast-paced environments. Proven ability to maintain food safety standards while ensuring order accuracy. Recognised for effective multitasking and teamwork, contributing to enhanced customer satisfaction and loyalty. Skilled in cooking techniques and conflict resolution, fostering a positive dining experience.

Overview

2
years of professional experience

Work History

McDonald's

Back Area Crew Member
04.2024 - Current

Job overview

  • Participated in regular safety meetings, reinforcing best practices for personal hygiene, safe food handling techniques, and workplace hazards prevention measures while on duty.
  • Helped maintain optimal product levels through effective communication with front-of-house staff regarding stock needs or anticipated shortages.
  • Strictly adhered to company policies and procedures regarding food preparation processes, consistently delivering on quality standards and customer expectations.
  • Demonstrated adaptability by learning multiple stations within the back area operations, increasing versatility as a team member.
  • Operated various kitchen equipment safely, adhering to company guidelines for proper use and maintenance.

Stars On Ice

Customer Service Representative
06.2023 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Responded to customer requests for products, services, and company information.

Education

Good Samaritan Catholic College
Hinchinbrook

Year 10 from Maths, Science, Industrial Technology Timber
10-2025

Skills

  • Fast-paced environment
  • Efficient multitasking
  • Cleanliness
  • Cooking techniques
  • Order accuracy
  • Food safety standards
  • Cross-training
  • Flexible and adaptable
  • Multitasking
  • Teamwork
  • Customer service

Interests

  • Restoring a 92 Holden Rodeo Mini Truck
  • Auto Repair/Restoration Videos and DIY Mechanical Repairs
  • Motorsports and Automotive shows
  • Riding dirt bikes and maintaining my own bike
  • Working with a wide range of Tools
  • Welding


Timeline

Back Area Crew Member

McDonald's
04.2024 - Current

Customer Service Representative

Stars On Ice
06.2023 - Current

Good Samaritan Catholic College

Year 10 from Maths, Science, Industrial Technology Timber

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Cooper Birtles