Cooper Blanch
Palmerston,Northern Territory
Summary
My Name is Cooper and i am 18 years old and have been in Darwin for the last 6 months working as a manager at Pizza Hut Coolalinga. prior to this i was at boarding school in Adelaide working as a cricket coach. i have been working since the age of 11 so i know my way around the shed. i grew up in a family business setting so i know what it means to work hard and for long stints. I've Learned how to care for a business and find new ways to attract a larger consumer base simply by providing good quality customer service that turn peoples head. i may be young but i have more experience than any other 18 year old you will meet. i have a hard work ethic and love to work. i believe that my skills and abilities to connect with customers on a personal level is what makes me such a good worker as unfortunately good customer service is scarce now days.
Overview
8
8
years of professional experience
Work History
Fast Food Manager
Pizza Hut
11.2023 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Cricket Coach
Cricket For All
09.2022 - 08.2023
- Maintained a positive and motivational environment during training sessions, fostering team spirit and sportsmanship.
- Established relationships with local schools and clubs to promote cricket participation, encouraging youth involvement in the sport.
- Participated actively in community events promoting cricket awareness and engagement among local residents.
- Managed equipment inventory efficiently, maintaining optimal training conditions throughout the season.
- Mentored junior coaches within the organization, sharing expertise and advice for professional growth.
Shift Manager
The Lucky Charm
07.2016 - 01.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Scotch College - Adelaide
Torrens Park, SA11.2023
Skills
- Complaint resolution
- Customer Engagement
- Employee Scheduling
- Store maintenance
- Supply Chain Management
- Work Ethic and Integrity
- Money Handling
- Customer Relations
- Employee Training
- Staff Motivation
- Opening and closing procedures
- Training and mentoring
Timeline
Fast Food Manager
Pizza Hut
11.2023 - Current
Cricket Coach
Cricket For All
09.2022 - 08.2023
Shift Manager
The Lucky Charm
07.2016 - 01.2021
High School Diploma -
Scotch College - Adelaide
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