Cooper Blatchley
Morpeth,Australia
Summary
Diligent Shift Supervisor with a solid background in managing operational workflows and leading teams effectively. Adept at maintaining high productivity levels and resolving conflicts promptly to ensure smooth operations. Demonstrated skills in team leadership and operational management, ensuring efficient processes and achieving organizational goals. Committed to delivering exceptional results through strategic planning, effective communication, and fostering a collaborative work environment. Have also developed steady knowledge of automotive components, pricing and part sourcing/fitting for most modern engines, always seeking constant improvement and learning opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Supercheap Auto
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated merchandising, promoted new products and increased brand awareness.
Assistant Store Manager
Supercheap Auto
06.2024 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Stock Management Assistant
G&V Produce and Saddlery
05.2020 - 11.2021
- Packaged items with appropriate materials to prevent damage during shipping
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Palletised merchandise for easy movement to sales floor locations
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Handled all delegated tasks, showing independent time management to improve overall efficient productivity and learnt to operate new machinery as required, in line with the employer's needs
Delivery Driver and In-Store Service Assistant
Domino’s Pizza East Maitland
08.2020 - 08.2021
- Trained in a fast place working environment, operating at peak hours throughout weekdays and weekends
- Working alongside In-Store team and management whilst completing in store duties whilst not on delivery, cleaning cutlery, equipment and areas in store whilst performing maintenance checks throughout store
- Accomplished in stock delivery and inventory management through lunch time or 'pre rush hour' stock intake and dough preparation
- Intensive teamwork and cohesion throughout store in order to provide a fluid working experience and optimised store function
- Experienced with order-taking technologies and other delivery systems including phone integration throughout delivery process, with the ability to resolve technological issues independently
- Excellent relationship and rapport with store management with near perfect punctuality per shift and long-term notice for any absence from work
- Highly effective customer communication skills with ability to resolve customer complaints independently and provide business with additional sales through customer negotiation
- High value in cleanliness and personal presentation through use of Domino's uniform
Rower/Student Athlete
Hunter Valley Grammar School Rowing
09.2017 - 11.2022
- Accepted constructive criticism from coaches and teammates to improve skills
- Observed a culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff
- Communicated with a diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship
- Devoted 16 hours per week to athletics in addition to being a full-time student
- Supported and mentored junior team members to promote collaboration and improve collective expertise
- Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices
- Identified personal strengths and weaknesses and adjusted techniques to enhance performance
- Studied competitors to understand different strategies and gain important advantages
- Competed in more than 15 events every year, winning over 30 1st place achievements
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions
Education
Higher School Certificate - Physics, Advanced Mathematics, Engineering, Advanced English, Italian, Business Studies
Hunter Valley Grammar School
Ashtonfield, NSW12.2022
Skills
- Employee Training
- Staff Management
- Customer-Oriented
- Leadership & Staff Motivation
- Workplace Health & Safety
- Positive Attitude
- Thoroughness & Resilience
- Communication Skills
- Organisation
- Adaptability & Punctuality
- Continuous Improvement
- Adept Mechanical Knowledge
- Proficient Parts Interpreting
Certification
- First Aid Certification
- Construction Induction White Card NSW
- Responsible Service of Alcohol (RSA) NSW
- Responsible Conduct of Gambling (RCG) NSW
- NSW Higher School Certificate
- NSW Driver, Rider, General Boat and PWC Licences
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Assistant Store Manager
Supercheap Auto
06.2024 - 07.2024
Shift Supervisor
Supercheap Auto
12.2022 - Current
Delivery Driver and In-Store Service Assistant
Domino’s Pizza East Maitland
08.2020 - 08.2021
Stock Management Assistant
G&V Produce and Saddlery
05.2020 - 11.2021
Rower/Student Athlete
Hunter Valley Grammar School Rowing
09.2017 - 11.2022
- First Aid Certification
- Construction Induction White Card NSW
- Responsible Service of Alcohol (RSA) NSW
- Responsible Conduct of Gambling (RCG) NSW
- NSW Higher School Certificate
- NSW Driver, Rider, General Boat and PWC Licences
Higher School Certificate - Physics, Advanced Mathematics, Engineering, Advanced English, Italian, Business Studies
Hunter Valley Grammar School
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