Cooper Dever
Brunswick West
Summary
Dynamic Operations Manager with a proven track record at Paradyme Group, excelling in employee relations and conflict resolution. Expert in rostering and compliance, I successfully led training initiatives and developed tailored SOPs, enhancing client satisfaction and operational efficiency. Committed to delivering exceptional security solutions across diverse environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Paradyme Group
08.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill security requirements for a range of clients.
- Provided customized price estimates for event security services based on event size, location, risk assessment, personnel requirements, and client budget.
- Conducted risk assessments and security/crowd control planning for a range of clients including Shopping Centres, Banks, Schools, Restaurants, Construction sites, Music festivals and licensed venues to name a few.
- Rostering up to 200 shifts, and 2000 hours of planned work a week, as well as large amounts of ad hoc work.
- Liaise with over 60 clients to ensure maximum customer satisfaction.
- Generate SOP's tailored to individual clients and their unique needs. Ensure that these practices are being upheld by all staff for maximum customer satisfaction.
- Personally care for close protection clients in environments such as concerts, photoshoots etc.
Security Supervisor
2 Ravens Security
04.2019 - 08.2022
- Supervised security team, ensuring adherence to protocols and safety regulations.
- Conducted regular site inspections, identifying vulnerabilities and implementing corrective measures.
- Developed training programs for new security personnel, enhancing team performance and compliance.
- Coordinated emergency response drills, improving readiness for potential security incidents.
- Collaborated with law enforcement on investigations and incident reporting to enhance security measures.
- Managed scheduling, optimizing guard allocation for maximum efficiency in operations.
Education
Cert II Security Operations
Precision Training Academy
Newcastle, NSW06-2020
Skills
- Employee relations and conflict resolution with both employees and clients
- Use of systems such as Guardhouse to ensure strict compliance across all staff
- Rostering of large quantities of staff
- Staff training
- Policies and procedures implementation
Certification
- NSW SECURITY LICENSE
- Current NSW drivers license
Timeline
Operations Manager
Paradyme Group
08.2022 - Current
Security Supervisor
2 Ravens Security
04.2019 - 08.2022
Cert II Security Operations
Precision Training Academy
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