Cooper Dickson
Melbourne
Summary
Professional and experienced with a strong focus on customer service and administrative support. Skilled in policy writing, project implementation, handling inquiries, and maintaining welcoming environment. Highly effective in team collaboration and adaptable to changing needs. Known for reliability, excellent communication, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
La Trobe Excellence Academy Board
01.2022
- Demonstrating a proven track record of leadership, I was admitted to the Excellence Academy in 2020 for my exceptional contributions to university leadership initiatives. Elevating my role within the academy, I was appointed as the Student Welfare and Inclusion Executive in 2022, where I implemented initiatives aimed at fostering a supportive and inclusive environment for all members.
Campaign Manager
Wyndham Vale
01.2021
- As a Campaign Manager for a local council campaign, I am proficient in mobilizing volunteers for continuous community engagement. Experienced in drafting policies and disseminating across various social media platforms to maximize outreach and engagement. Skilled in conducting community outreach activities and cold calling members of the community to garner support and gather feedback. Capable of negotiating with other campaign managers for mutual benefit and campaign success.
Service desk Attendant
Big W
01.2017
- This role involved efficiently handling incoming calls and promptly addressing customer inquiries. Proficient in providing comprehensive assistance regarding products and services, ensuring customer satisfaction through clear and concise communication.
Service Supervisor
Big W
01.2017 - Current
- Skills needed for this role include coordinating break schedules across departments to optimize operational efficiency and maintain seamless service delivery. Proficient in swiftly resolving customer complaints to uphold satisfaction levels and preserve brand reputation. Diligently oversee customer-facing roles, ensuring tasks are executed to the highest standard. Responsible for maintaining systems to streamline processes and enhance overall customer experience.
General Secretary
Politics, Philosophy and Economics Society
01.2020 - 01.2022
- As a General Secretary, I am adept at coordinating schedules and arranging meeting times to facilitate efficient operations. Skilled in running meetings and subcommittees, ensuring productive discussions and decision-making processes. Proficient in taking accurate minutes of meetings to document key discussions and action items.
Welfare Officer
La Trobe University Student Union
01.2019 - 01.2021
- As a Welfare Officer, I was responsible for coordinating weekly events that required volunteer recruitment and liaising with suppliers to ensure smooth execution. Proficient in university policy writing, including the development and implementation of a new mandatory mental health module for all incoming students.
Education
Bachelor of Commerce - Economics Major
La Trobe University
Bachelor of International Relations -
La Trobe University
Skills
- Communication
- Time management
- Conflict management
- Public speaking
- Policy writing
- Cold Calling
- Independent work
- Multitasking proficiency
- Building relationships
- Customer complaint handling
- Microsoft office
Timeline
La Trobe Excellence Academy Board
01.2022
Campaign Manager
Wyndham Vale
01.2021
General Secretary
Politics, Philosophy and Economics Society
01.2020 - 01.2022
Welfare Officer
La Trobe University Student Union
01.2019 - 01.2021
Service desk Attendant
Big W
01.2017
Service Supervisor
Big W
01.2017 - Current
Bachelor of Commerce - Economics Major
La Trobe University
Bachelor of International Relations -
La Trobe University