Cooper Driscoll
Gold Coast
Summary
Dynamic and results-driven customer service professional with over 7 years of experience in delivering exceptional service and building strong client relationships. Adept at effectively communicating with diverse customer groups, resolving issues with precision, and managing multiple priorities in fast-paced environments. Strong leadership abilities with a proven track record of leading teams, fostering collaboration, and driving operational improvements. Known for creative problem-solving, time management, and a passion for exceeding customer expectations. Committed to continuous learning and delivering high-quality service that aligns with company goals and enhances customer satisfaction.
Overview
4
4
years of professional experience
Work History
Truck Fitter
Highway Lights
04.2022 - 01.2024
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
Trailer Builder
Haulmark Trailers
10.2021 - 02.2022
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Coordinated with sales teams to understand client requirements and deliver customized solutions that exceeded expectations.
- Delivered high-quality trailers to clients by meticulously following design specifications and industry standards.
- Developed innovative trailer designs that catered to specific customer needs, resulting in increased sales revenue.
- Reduced material waste in the construction process by carefully planning and optimizing resource usage.
Sales Consultant
TSA Telstra
09.2019 - 05.2020
- Experience at Telstra's inbound sales and service centre
- Learned to navigate and use multiple complex systems at one time
- (Siebel, Transact, ESQ, Eeast etc.)
- Met KPI requirements for sales and calls
- Managed a wide variety of customers and helped solve complex problems
- Managed customer complaints and feedback
- Built rapport with customers through the Telstra competency model
Education
High school -
Nerang State Highschool
Nerang, QLD11.2017
Skills
- Self-sufficient
- Quick learner
- Ability to navigate multiple complex systems
- Active listener
- Courteous
- Professional demeanour
- Thrives in fast-paced environment
- Exceptional communication skills
- Installation and maintenance
- Mechanical aptitude
References
- Rowen Morison, Telstra Team Leader, Upon Request
- Jean Edwards, Kalwun Landscaping Manager, Upon Request
Timeline
Truck Fitter
Highway Lights
04.2022 - 01.2024
Trailer Builder
Haulmark Trailers
10.2021 - 02.2022
Sales Consultant
TSA Telstra
09.2019 - 05.2020
High school -
Nerang State Highschool
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