Summary
Work History
Education
Skills
Music Making
Timeline
Generic

Cooper Illingworth

Ballarat,VIC

Summary

Proven Customer Service Representative at Target, adept in problem-solving and critical thinking, significantly enhanced customer satisfaction and loyalty. Skilled in active listening and adept at managing high-stress situations, consistently resolved complaints with empathy, boosting repeat business. Demonstrates a strong ability to improve user experiences and resolve conflicts with professionalism. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Representative

Target
03.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree -

Ballarat High School
Ballarat, VIC
12.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution

Music Making

I'm a drummer that makes and plays music regularly.

Timeline

Customer Service Representative

Target
03.2023 - 08.2023

No Degree -

Ballarat High School
Cooper Illingworth