Cooper Lovelock
Burleigh Waters,
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and currently undertaking business and IT related degree.
Overview
8
8
years of professional experience
Work History
Intern
One Terrace
11.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Supported creating project marketing materials to promote services.
- Participated in professional development opportunities to enhance skill set and contribute to overall intern growth.
- Generated blogs detailing findings and recommendations relevant to services.
- Reviewed, revised, modified and edited documents prepared by others.
Customer Service Representative
Hertz Car Rentals
03.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dispense Technician & Pharmacy Assistant
Chemist Warehouse
07.2016 - 08.2022
- Continuously expanded knowledge of new drugs and treatments through ongoing professional development opportunities, staying up-to-date on industry trends.
- Assisted pharmacists in performing medication reconciliations and de-escalating irritated customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Business - Business Analytics & Japanese
Griffith University
Southport02.2025
Google Data Analytics Professional Certificate -
Coursera
06.2024
Skills
- Active Listening
- Computer Skills
- Data Entry
- Dispute Resolution
- Relationship Building
Languages
Japanese
Elementary
References
Zakira Tayeb - Hertz Direct Report Supervisor
- 0421 939 024
Soo Hyun - Chemist Warhouse Pharmacist
- 0435 524 814
Timeline
Intern
One Terrace
11.2023 - 12.2023
Customer Service Representative
Hertz Car Rentals
03.2022 - Current
Dispense Technician & Pharmacy Assistant
Chemist Warehouse
07.2016 - 08.2022
Bachelor of Business - Business Analytics & Japanese
Griffith University
Google Data Analytics Professional Certificate -
Coursera
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