Cooper Morton
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Bartender
Club Ringwood
12.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality beverages.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced the overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Replenishment Team Member
Kmart
10.2021 - 05.2022
- Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
- Enhanced customer satisfaction is achieved through timely product restocking and maintaining organised store shelves.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
- Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
- Maintain tidy and clean work areas to promote optimal productivity and safety standards.
- Managed incoming shipments effectively for accurate receiving of new merchandise and prompt replenishment on sales floor.
Sandwich Artist
Subway
10.2019 - 09.2020
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organised workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Resolved customer complaints professionally, maintaining positive relationships, and promoting repeat business.
- Increased speed of service through effective multitasking and time management skills.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Education
High School Diploma -
Yarra Hills Secondary College
Mooroolbark, VIC12.2022
Skills
- Customer Assistance
- Accounting
- Clear and Effective Communication
- Interpersonal Abilities
- Backstock Organisation
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- POS System Proficiency
Timeline
Bartender
Club Ringwood
12.2021 - Current
Replenishment Team Member
Kmart
10.2021 - 05.2022
Sandwich Artist
Subway
10.2019 - 09.2020
High School Diploma -
Yarra Hills Secondary College
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