Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

Cooper Oliver

Southport, Gold Coast,Australia

Summary

Results-oriented professional with extensive experience in delivering exceptional customer service and maintaining high workplace standards. Proven ability to foster team collaboration and optimize time management strategies. Recognized for creating a positive workplace environment through empathy and effective communication. Committed to personal and professional growth to drive organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant to Wine Maker

Heritage Estate Wines
Cottonvale, Australia
11.2023 - 12.2024
  • Executed wine production tasks such as sampling, analysis, bottling, and exporting, maintaining rigorous safety and cleanliness standards.
  • Monitored various production stages to maintain high standards of quality.
  • Worked well in a team-focused environment where strong collaboration was essential to delivering smooth, high-quality operations.
  • Supported kitchen management during lunch events by utilizing wine pairings to enrich culinary experiences and improve guest satisfaction.
  • Developed positive relationships with internal customers through effective communication techniques.

Hospitality Worker

Archers Catering & Events
Toowoomba, Australia
07.2021 - 03.2024
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Resolved customer complaints promptly in order to maintain high levels of satisfaction.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
  • Collaborated seamlessly with a dynamic team to consistently deliver exceptional service within a fast-paced, high-demand environment.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Volunteering

Highfields Football Club
Toowoomba, Australia
11.2023 - 12.2023
  • Gained valuable insights into the impactful role of volunteering in fostering community engagement and support.
  • Designed detailed educational resources to showcase impact of volunteering and promote culture of community support.
  • Engaged with local communities through volunteering opportunities or hosting special events in order to raise awareness about our brand message.

Hospitality Worker

Wilsonton State High School Café and Canteen
Toowoomba, Australia
01.2023 - 11.2023
  • This job title included but was not limited to frequent customer feedback/ inquiries, knowledge of menu items, food preparation and working in a confined team space.
  • Excelled in a fast-paced, high-pressure café setting, ensuring the efficient and timely delivery of service while maintaining the highest standards of customer service for staff faculty and student peers.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Demonstrated exceptional communication skills, both written and oral, facilitating clear, professional interactions with customers and team members.
  • Displayed flexibility and initiative, thriving in both collaborative team environments and independent roles, contributing to the smooth operation and success of both the Café and Canteen.

Education

Queensland Certificate of Education (QCE) -

Wilsonton State High School
Toowoomba, QLD
12.2024

Skills

  • Positive attitude
  • Time management
  • Organizational skills
  • Problem solving
  • Team collaboration
  • Adaptability

Certification

  • Certificate II & III in Hospitality
  • Responsible Service of Alcohol (RSA)
  • Responsible Service of Gambling (RSG)
  • Safe Food Handling Certificate
  • First Aid Certificate
  • Certificate II in Volunteering (Current)

References

  • Nikki Rehner, Year 11/12 Hospitality (Certificate II & III), Early Childhood Studies Teacher, njreh0@eq.edu.au
  • Adam Archer, Archers Catering & Events business owner, 0432661569

Awards

  • 2024 Wilsonton State High School Academic Excellence Award for English studies.
  • 2023/24 Wilsonton State High School Gold & Silver Level Behavioural Award
  • 2023 Wilsonton State High School Attendance Award

Timeline

Assistant to Wine Maker

Heritage Estate Wines
11.2023 - 12.2024

Volunteering

Highfields Football Club
11.2023 - 12.2023

Hospitality Worker

Wilsonton State High School Café and Canteen
01.2023 - 11.2023

Hospitality Worker

Archers Catering & Events
07.2021 - 03.2024

Queensland Certificate of Education (QCE) -

Wilsonton State High School

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Cooper Oliver